The Advance Auto Parts store on Roosevelt Road in Glen Ellyn provides automotive aftermarket products and free store services. It offers leading brands and features like free battery testing, free battery and wiper installation with purchase, free engine code scanning, and free battery recycling. Customers can save by signing up for the Speed Perks loyalty program. Customer reviews consistently highlight excellent and impressive customer service. Staff members are described as kind, polite, patient, helpful, knowledgeable, and genuine. They greet customers with smiles and provide quick, reassuring service. Many reviewers note that the employees listen to concerns, take time to explain things thoroughly, and validate customer frustrations, making people feel at ease. This approach is particularly appreciated as it makes the auto store experience feel less intimidating. Specific services praised include free battery installation and testing, even in very cold weather, and assistance with issues like wiper blade repair at no cost. The team is recognized for being prompt and for going above and beyond to help, such as trying to assist with core reimbursements. The store's reliable service stands out, especially when customers have had stressful experiences or been turned away elsewhere. The overall experience is frequently called great, excellent, and refreshing, with many customers stating this location will be their go-to spot for all auto part needs.
Experience walked in your store and it was excellent customer service as soon as I hit the door the gentleman opened the door for me when I walked in these gentleman had smiles and it was just highly impressive and I appreciate the service thank you
February 2024
Excellent service! I needed help getting a couple different things sorted out for my vehicle and they were so patient and helpful! They listened to all the issues I was concerned about and took so much time explaining everything and helping me. This will definitely be my go to spot!
December 2023
I couldn't have been happier with service and staff.
