Walgreens is a highly praised business, with customers highlighting the outstanding service and dedication of the staff. The pharmacy in particular receives glowing reviews, with customers praising the diligence and patience of the pharmacy staff, especially Nicole, in handling any issues with prescriptions. The early morning hours, around 7am, are noted as an excellent time to visit, and the late-night experiences are also described as pleasant, with staff making the experience "nice and entertaining." One customer shared a heartwarming story of a staff member, Nick, who went above and beyond to assist them during a difficult time, transferring a prescription and ensuring the customer's wellbeing. This act of kindness left a lasting impression and was recognized by the customer. Additionally, a cosmetics department employee is praised for their exceptional customer service, providing helpful advice, applying a coupon, and even offering a free sample, which "made [the customer's] day." While the overall reviews for this Walgreens location are mixed, the standout service and dedication of the staff, particularly in the pharmacy and cosmetics departments, have left a lasting positive impression on many customers.
Terrible terrible drive through service. Extremely long wait times and rude staff. Phones anever answered and after waiting in a queue for more than 10 min they hang up. Either replace the incompetent staff or add more!
October 2025
Pharmacy staff is absolutely terrible and irresponsible. I called to ask the Pharmacist questions regarding a prescription and was hung up multiple times. Once I was inside, I went to the counter and was still on the phone with the staff and saw them hanging up on calls over and over again.
October 2025
This pharmacy is the absolute worst. They refuse to give flu shots after 8pm. Went to the Villa Park location and got great service.
