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April 2024 by glenn davis
Usually don't have a problem with staff but there hours sure are not for the working class, 10am-4pm is ridiculous and then closed on Saturday and Sunday, unbelievable
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December 2023 by JAVIER ARIAS
Bad service from the manager of that branch, rude and racist towards Latinos.For the simple fact of being Latin, I thought we didn't speak English, a very bad experience.I do not recommend this branch at all.
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October 2023 by Sue Ruckdeschel
Wouldn't accept deposits.
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September 2023 by Afia A
Incompetent and disrespectful behavior. We were talked down to by the store manager, "Manny", and his associate. Business is inherently personal and will always be, and to treat people with such callous behavior is beyond my limits of reason. We will be closing our account and banking elsewhere.
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September 2023 by Lauri Wade
This brach has very helpful employees. Ivan Figueroa Ramirez, a Financial Solutions Advisor, assisted me today. He was not only very knowledgeable, he was a truly kind person. He clearly cares about clients, and makes a personal connection. He took his time explaining options to me, and I left feeling like I'd left a bank that cares.
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August 2023 by Aaron Menzer
I had an issue with my account being closed and had been working with customer service on a resolution for several weeks before they advised going into a financial center. I came here and even though it was a complicated issue the manager Manny was very polite and helpful. His interactions with other bank members while I was here were stellar. He was able to help me resolve my issue and I couldn’t have asked for a better experience!
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July 2023 by Alek Ostojic
Great fast service. Donna is wonderful
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July 2023 by Sukhvinder Singh Oberoi
Disappointed with service quality. They are definitely experts at wasting client time.
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July 2023 by Ray A.
The manager was very rude and it took around 2 hours to do something that shouldn't take more than 30. The banker was very nice and did his job well, but the manager Manny needs to be nicer to customers. Don't go here.
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April 2023 by Grace
Very polite people, you can trust that you are in good hands!
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March 2023 by Chino Y.
Manager Manny and teller Donna, refused to cash my check today. I try and smile, use words I believe are professional and relatable to people who are of a different culture to my own, but being polite and ready with appropriate documents was not enough. I had an up to date drivers license, state ID, state CDL license and debit card as forms of Id. My debit card (Chime) has had 2 letters misspelled on my first name for years but it's never been an issue because my license and ID are the ones with pictures and best used to identify who I am. I have cashed checks at this same bank, and very pleasantly too, in the past. But Manny, someone I have never seen there before, judged me off my looks and tattoos and denied cashing it, only AFTER having me sign my check, so now I can't get it cashed anywhere. I have kids and bills to pay like everyone else, and BOA needs to hire more experienced and empathetic people to work for them who can take realistic considerations. I had many other forms of proof of ID and obvious pictures on my state ID and even offered a birth certificate and passport, and STILL said no. He used very "professional" vocabulary, but his disrespectful and smug body language, attitude and demeanor were all highly insulting. I am not a criminal and I won't apologize for not being the same as you Mr Manny.Now maybe someone who looks, sounds and acts like me, has done him wrong in the past, and if so, I can understand that and am sorry for his pain. However I'm not a criminal and it was highly prejudice and very un fair treatment, especially if I already cash my checks there.
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February 2023 by Angie Lea
Horrible service! Under staffed! This location does NOT have a full service drive thru only a drive thru ATM! For being Bank of America I’m very disappointed! I get better served at my local community bank!
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October 2022 by Sergio Juarez
Really bad service, they make me wait for about 30 minutes wile the manager was just walking around
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October 2022 by Nataliya Lehenka
I want to take a moment to appreciate all hard work of employees at this branch. Special huge thanks to a manager and a relationship banker Elizabeth Anda. Guys, you really make a difference!! So warm, friendly and helpful. You both were super caring and nice. My favorite Bank of America branch so far.There is a shortage of employees everywhere for the past year, nevertheless, I'm glad that this branch have a great employees.
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September 2022 by Alyse W.
Drove from WI because this was the closest BOA to Wisconsin. The location was closed with no warning. There were so many people in shock as it wasn't normal. Make sure you go online and check the location before going to any BOA
