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“Came in last minute, and Jay accommodated me. He helped me open a checking and savings account, was very kind, knowledgeable and overall made me feel great for joining the credit union, I think the guy deserves a raise honestly.”
“Friendly and helpful employees make my banking experiences pleasant and easy. I have had accounts here since they first opened in another location and then built this building. I highly recommend them for all your banking services, mortgage, HELOC, new and pre-owned car loans.”
“Angy Cevallos is the best! I’m grateful for her great help. She is an excellent person. She is truly helpful—if you need assistance at BCU Gurnee, she is the best.”
8:30AM - 4:30PM
25212 IL-120, Round Lake
Credit Unions
“Maria is amazing! Every time I go into the bank and see that she’s the one helping me, I know everything’s going to go smoothly. She’s super friendly, easy to talk to, and really knows her stuff.
She always helps and makes it all feel simple and stress-free. I never felt rushed or confused — she explains everything clearly and is super patient with all my questions.
It’s rare to come across someone who actually makes a trip to the bank a pleasant experience, but Maria does just that. You can tell she genuinely cares about helping people. Can’t say enough good things!”
“Wife and i started using CCU during the pandemic and have had no issues, always wonderful service with knowledgable associates. Ricky Bueno was awesome in helping my wife and i with a secured credit card application. Awesome service and outstanding employees.”
“My son needed to get his accounts ready before heading to college. He worked with Andres Ramos and the experience could not have been better. I know my son will be more than comfortable reaching out to Andres for any banking needs. Andres’ ability to connect with the client and make them comfortable is outstanding. Andres went above and beyond to ensure my son understood all services available to him; even helping him set up Zelle. Already recommended Andres to my cousin who recently joined Abbvie to set up his accounts with him.”
“i was having a extremely bad day, im sure we have all had them! it wasn't until i received a call from ebony and and she explained everything very easily and made me feel very comfotable did my day get better. im sorry I forgot the person who signed me up but she did the same for me. It really showed how good the team in Antioch really is and how lucky i was to be part of GLCU in antioch!!!”
“I met with Delaney and Kenia at consumers in Round Lake Beach. I wanted advice on a car loan before I replace my 2013 vehicle. The meeting went very well! They waited for all my questions and completely walked me through their process. I highly recommend them!”
“It's a nice place to do your banking they whit your finances and they make sure that you are happy business with them a nice place to have your savings and checking they are willing to help you”
“Margarita is a fantastic loan officer. She has been incredibly with keeping me updated and communicating effectively. She has gone above and beyond to make sure that everything that they needed was received, and I appreciate her assistance so very much. An honorable mention to Sandy also, she helped me while Margarita was on another call, and she was also incredibly kind and informative. Overall very pleased with my experience in the loans department.”
“GLCU staff and customer support is excellent. They are helpful, kind, patient, and knowledgeable. My dog got a treat in the drive through one time also which was fun!”
“From the first time walking in the door seeking assistance with establishing financial accounts and support to meeting our ongoing banking needs, the concierge desk has always been staffed with capable employees ready to greet with a smile and expedite services.
We always have found our visits to the Gurnee location to be handled with care and efficiency and it is refreshing to encounter this level of service and professionalism.
The concierge desk is exceptional. It keeps this location efficient and has met our needs perfectly! This is an amazing concept in customer care and operations and sets you apart from others!”
“I recently had a fantastic experience working with Morgan Schmitt from BCU, helping me refinance a car. I received very quick and knowledgeable responses, and she answered all my questions. Halfway through the process, communication went downhill, and it took me a while to get updated documents. I'm not sure why, but she seemed to have some urgent matters to attend to, but she eventually got everything sorted out. Communication could have been a little better midway through, but perhaps she had a family or work emergency. I won't judge; it happens to anyone. Overall I received a good service and got what I needed. I like BCU for their client oriented business.”
“I've been a member of BCU since 1984. We've enjoyed checking and savings services as well as credit cards. We had our home mortgage with them until we paid it off (yea!) and have had 2-3 home equity loans. My reason for writing this review today is to rejoice that once again BCU has made our lives very easy. Our HELOC was expiring 3/31/2024 and I was dreading having to refinance it and pay points, and/or shop around for another. On 1/9, I received an email with DocuSign links stating that we'd been approved for a 5 year extension on our HELOC and all we needed to do was sign the form. What??? We signed and sent it back. I called BCU this morning 1/12 to inquire of the status, and was told that the loan has been extended until 3/31/2029 and it's all done. Incredible! WE LOVE BCU!!”
“Really good to be able to walk in and withdraw a large amount from your account without being investigated. The teller was nice and professional.( Fifth 3rd in Naperville could learn something about treating people with respect from Navy Federal)”
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“There was a point when I wouldn't have written a great review, but things have VASTLY improved at Community Trust Credit Union, particularly at the Grayslake branch. So friendly! So knowledgeable! So willing to go the extra mile. It is going back to the friendly, local credit union I remember when I joined a decade ago. That makes me so happy!”