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February 2024 by Tyler Travers
Corporate customer service doesn't have a clue what they are doing but the local employees are knowledgeable, helpful, and professional.If you have ANYTHING that requires direct signature, be sure to select a local drop point unless you are 100% sure you'll be present for the delivery. Signing the door card does not work for direct signature, despite what corporate may tell you.Again, local employees were very helpful in resolving it.
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February 2024 by Anna Skrynnyk
Xavier ( Security Guard) - is the best worker in FedEx. He is the only one who cares that you will be able to pick up your package. Great job! Need to have a raise! There are not that many people in the world who cares like Xavier.
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January 2024 by quester
Failed to resolve issue with them delivering my package to wrong address with wrong signature and told me to contact sender instead of trying to find who the delivery person for that specific time was. Customer service was a pink help and try to pass the issue to the senders
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January 2024 by Michael Lumpkin
Worst business ever. I recently moved to the area and have only had TWO shipments from FedEx and they both have not been delivered. I had to go pickup the first one and the second one is currently 5 days late. Someone from the site was supposed to call me to pick up the second one and no follow up. I might as well talk to someone’s pet rock instead of calling customer service. They are pointless. So now, tomorrow I will have to contact corporate and go up there and be unpleasant. FedEx needs to do better because this is completely unacceptable. Everyone there needs to be FIRED
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January 2024 by I T
TERRIBLE PLACE AND TERRIBLE DELIVERY SERVICE!!! Whoever takes care of their Zion area deliveries NEEDS TO BE FIRED!!! FedEx Claimed to have delivered my package but I NEVER received anything on Dec. 28th. Took a very blurry/sloppy picture as “Proof” of delivery and the part of the house they caught in the picture showed me it was not even the CORRECT house they delivered to!!!
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December 2023 by Alex Carr
Delivery date changed multiple times and the online tracking wasn't up to date unfortunately for these reasons I will be using ups from now on
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December 2023 by DAVID RATLIFF
Rarely do they deliver on time. Signature packages especially, after taking time off of work, wasting a day at home, show up 1 or 2 days after the original delivery date. Zero help from customer service either.
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December 2023 by J
reporting this place to OSHA. So many safety concerns and disgusting work environment. Do yourself a favor and don’t apply here. Their high turn over rate is a result of their terrible operations and management. Underpaid & overworked. Worst place I’ve worked in my entire life.
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October 2023 by Kimberly Mayland
0. My score to these ppl is "0".They WON'T help. My package is somewhere and they tell me ALL i can do is c if it works today. And if not, (like yesterday and day bfore,) i can hope that they leave it at the facility like they said the last 2 days, so i can pick it up. They lie and do NOT help at all except to keep lying. I personally will NEVER use fed ex again.Bank on it.
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October 2023 by wedge ortegel
They never bothered to knock on my door or ring the door bell, they refused to leave the package or let me pick it up. Even the post office is better then these idiots don't was your time or money. #BanFedEx
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October 2023 by eduard Tomas
According to fedex of Grayslake its normal for your package to go back and travel around country then again come back to Grayslake to chill here another week then finally get lost. Good Job fedex of Grayslake!
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July 2023 by D-Boy Cruh
From the working side of FedEx they make you feel like you’re easily replaced from the start. They’ll put on a fake persona that’ll make you seem like they care but they really don’t do nothing to help you in your situation
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June 2023 by natalie nunez
Package was suppose to be delivered today and driver took a close up picture of package and says it was delivered when it wasn’t I’ve been home all day and had someone waiting outside as well and nothing has been delivered yet it says it has been delivered the close up picture is so up close you cannot see that they left it at my front door I’m not sure if the delivery driver stole my package or got lazy and just didn’t want to get down and deliver it
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May 2023 by Demetri Marino
Every time I get anything delivered by Fed Ex it always comes damaged, I don’t recommend fed ex to anyone
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April 2023 by Nancy Oren
Companies', recipients' and senders'Instructions to release packages without signature are totally ignored. Instead, packages are being labeled "exception" and rhen returned to companies.Perishable food is hanging out on trucks for 3 days; items needed for health and work are being returned to companies.
