Crocs at Gurnee Mills is a popular store known for its wide selection of casual footwear for men, women, and children. Many customers praise the friendly and helpful staff, highlighting employees like Norman, Iliana, and Jada for their excellent customer service. Norman was recognized for going above and beyond to assist in finding shoes for children, offering suggestions and checking the back for stock. Iliana was appreciated for her kindness, sharing sales information, and providing small helpful items like boxes and cardboard holders for jibbits. Jada was noted for her attentiveness, especially when she overheard a customer's request and personally handed over a specific Crocs design that was not in stock, making the experience memorable. The store is described as clean and organized, creating a pleasant shopping environment. However, some customers expressed frustration with prices, noting that store prices were higher than online prices, and discounts or coupons from Crocs were not always honored in-store. Despite this, many customers had positive experiences, especially with the staff's friendliness and willingness to help. First-time buyers and visitors appreciated the welcoming atmosphere and plan to return. Overall, Crocs at Gurnee Mills offers a good shopping experience with helpful staff, though pricing and online deals can be a concern for some shoppers.
The friendliness of everyone that worked there was super helpful and kind. I was to especially shootout to Laria who quite literally made our entire day with how the went about e and beyond.
July 2024
Asian Norman made my experience very pleasant and helpful. She was quick with service.
February 2024
How cool is it that they have a Crocs store in Gurnee Mall!! Soooooo cool!!
