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“I go here at least once a month and I have never had a bad experience with the staff or the environment. Shoes, clothes, backpacks and socks are available here. Store is always clean, staff always polite and well dressed and the prices are amazing.. I love this store. Keep up the good work guys.”
“Great experience 12/16/24 afternoon. Really good sale, outstanding selection but wanted to say thank you to the staff which asked several times if they could help. Which they did. I didn't catch the young woman and young man's name but they were polite and efficient. The backpack bags my purchases were packed in are a nice touch! Thanks!”
“I came here for an online pickup order. Store was kind of busy but was attended to right away! Was in and out in less than two minutes. I would highly recommend ordering online and picking up I store at this location!”
“Melisa the store manager was so helpful great store to shop at Pasqual took his time and very knowledgeable he gave honest feedback the team was great and friendly will be coming back”
“Clean store, friendly staff. Greeted and treated like I existed. Found what I needed and the staff kindly suggested some other items too. Looking forward to visiting soon again thanks vans.”
“Alician was great she got me a job without any hassle anyone coming from Illinois should make this there priority temp agency to try I'm 3 weeks from being hired in and it's all due to happlin. There just worth they get you in a right fit job. Thanks to the agency for helping me and my family gain in abundance!”
“Excellect customer service I received from Ellie - She went above and Beyond with giving me Minecraft jizbits For my son whose birthday party is today , The crocs he wanted were sold out in store. We thought we could get them online, but they were sold out also. As we were leaving, headed to another store ellie Approached us and gave us the Jizbits She had in her car !! My little boy smiled so big . And so did My Heart !!! I'll never forget the impact she made on my family's life . Keep up the great work Ellie The customer service retail industry really needs you . And I'll only come back and shop because of you !!!”
“The whole staff was very friendly and helpful. Unfortunately, I had to exchange my daughter shoe but good energy both times. Ended up, buy her another pair that day as well. !!+”
“I love shopping here in stores and online but the one thing I hate is the employees that approach me too often. I understand they have to do their job but they overdo it especially during the holidays. Last year I went with my sister and we were both shopping minding our business but tell me why I was approached like 3-4 times by different employees. Back to back the second and third time like bro let me shop in peace. When I get constantly approached like that it makes me think that they think I’m stealing and that makes me uncomfortable. Other than that in the past I’ve found good finds and received good help when I asked for it. I’m still gonna go this year for my holiday shopping but I hope they don’t approach me too often. Also the music is too loud sometimes.”
“I visited this store on 3/20/26. The store had just opened for the day and the young lady, I wish I would have asked her name was so helpful and friendly. We had great conversation, she made amazing suggestions and just overall the most friendly customer service I have ever experienced. She is a valuable asset to this store.”
“If your a Sneaker head this is the store for you, This store is so amazing, its very clean, the environment in this store is a good vibe and very welcoming, D is very professional and kept in touch w me about the shoes i ordered (SB Bricks ) And they came in a day early! Cool store to shop at that’s for sure. If I could give this store 10stars I would!!!!”
“Shopping here at Christmas time and the associate working was super friendly and helpful. Took her time answering questions and suggesting products. She even had an abandoned shopping cart in the store that she offered us to carry ALL of our bags out with. Great experience!”
“The store manager “brittany ” is absolutely incredible. When I came in for heel pads specially for heels- she knew exactly what i meant and needed. Anytime I’ve stopped in she has always welcomed me in a professional manner. I would recommend this store especially if brittany is working because she never fails me. Thank you brittany.”
“When i walked in to shop I felt welcomed and the store is very clean i will he shopping there again and again for sure Staff is Terffic very helpful when i needed the help.”
“The friendliness of everyone that worked there was super helpful and kind. I was to especially shootout to Laria who quite literally made our entire day with how the went about e and beyond.”
“I found a great pair of shoes at this place. But when the giy went to the back to grab the other shoe they did not have it. An hour before someone switched up the sizes and sold them. But the people at the counter were very nice about it.”
“I have had a great experience at the Gurnee, IL location! Very clean, organized and very helpful staff with appropriate questions and stellar suggestions.
I’ve been an ER Nurse Practitioner for 24 year, worked 5 years prior to that as an RN. I have been a Locums worker (agency) and traveled throughout the state of Illinois. Trust me when I give this store a high rating. I do this without hesitation.
My only disappointment was they do not carry a better quality shoe. Not a supportive (Dansko or similar) to be found.
I can go elsewhere for shoes but this will be my único store!!—> Cynthia”
“Everytime i go here they always have a better selection of shoes than other store in the mall the prices are great and always good service . Everytime i need nee shoes this is the place to go to!”
“My daughter's school is participating in an End of the Year ABC Countdown and she told me at 7:30pm that the next school day was "Illinois Day." She didn't have anything Illinois related so I hopped in the car and went straight to Lids U. The store was closed so I tried Chicago Locker Room; they did not have Illinois specific apparel. I asked the young man working if he had any other suggestions on where to go but he said that Lids U would be the only place he knew of. I explained my situation just in a sharing way, never expecting him to close his store and allow me access to Lids U for shopping, but that is exactly what he did. He went out of his way, in the last 15 minutes of his work night to let me shop at Lids U so my daughter could participate in Spirit Day. I'll absolutely be back for my sportswear needs!”
“Great customer service, it's not easy to keep asking for different sizes especially for the worker, I want to thank CJ for being very patient and helpful with the sizes we needed, I was able to walk out with some melos and new balances, thanks ?”
“Jordan 4’s are uncomfortable. But once you wear them they feel great. You can take out the insults if needed. But overall the store was great shoes. New and old! They have a lot of air max’s and different types of Jordan’s and Air Forces. And great service. And they let you try them on.”
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“Nicole was super helpful when my son and I went to get shoes today. She was kind, accommodating, and I would definitely recommend getting shoes here. Thank you so much! My son got a great pair of Vans, and a good sale price too.”