“Nicole was super helpful when my son and I went to get shoes today. She was kind, accommodating, and I would definitely recommend getting shoes here. Thank you so much! My son got a great pair of Vans, and a good sale price too.”
“I came here for an online pickup order. Store was kind of busy but was attended to right away! Was in and out in less than two minutes. I would highly recommend ordering online and picking up I store at this location!”
“Clean store, friendly staff. Greeted and treated like I existed. Found what I needed and the staff kindly suggested some other items too. Looking forward to visiting soon again thanks vans.”
“Lots to choose from and the staff was very friendly perfect for getting the shoes that I wanted, and when I needed to do an exchange, it was smooth and seamless and done with a smile”
“loveeee this store, my go-to for special occasion shoes! So many styles to choose from as well, super friendly staff as well & there is always amazing deals!”
“I visited the Carter / Oshgosh store in Gurnee Mills today on a hunt for Winnie the Poo items for a baby shower. AYLA was extreamly helpful, took us directly to where she felt they would be. Unfortunately they were sold out with the season changing. Then we asked for a super fluffy bigger blanket not the small swaddle blankets. AYLA walked us to the front of the store and showed us a few options. As we were browsing around to see what else caught our Eye, AYLA walked up with a very thick cream colored larger blanket. I was shocked I honestly thought she had moved on to something else. NO, AYLA continued to look for options even though we were not following her. I have been in retail for over 30 years, seen so many different styles of customer service. This is exactly how it should be, interact, ask questions building a repor with the customers . . This will build sales and cliental more then anything I know. . GREAT JOB AYLA. . .THANK YOU FOR GOING ABOVE AND BEYOND.”
“Kenny had outstanding customer service and cares deeply for helping his customers. Kenny helped me with different options of shoes for my nursing school. He was super informative and helpful answering all of my questions about what shoe is better for standing 10+ hours a day versus just an everyday shoe. He helped me pick out colors I liked in different styles and see what worked best for me and he ended up finding not only one pair of shoes I loved and was comfy but also a second pair as well!! Would definitely go back and have him help me again!”
“amazing staff!! wish i would’ve gotten the man’s name that helped me, love the employees work attitude though, very professional will definitely be back for more shoes!”
“went in for some work shoes and had the best service I’ve ever received in retail!! I’m sorry I didn’t catch the woman who helped name but she was amazing thank you!! Will definitely be back”
“I was greeted by young Hispanic women iam. Using a can open door for me & wife !! H she helped me with shoes I like Very helpful polite Respectful professional made the sale I purchased 2 pairs my wife 1 helps with the doors out & thank me so I said no thank you for everything I hope this store keeps her give her some kind of raise !!”
“Melisa the store manager was so helpful great store to shop at Pasqual took his time and very knowledgeable he gave honest feedback the team was great and friendly will be coming back”
“My daughter's school is participating in an End of the Year ABC Countdown and she told me at 7:30pm that the next school day was "Illinois Day." She didn't have anything Illinois related so I hopped in the car and went straight to Lids U. The store was closed so I tried Chicago Locker Room; they did not have Illinois specific apparel. I asked the young man working if he had any other suggestions on where to go but he said that Lids U would be the only place he knew of. I explained my situation just in a sharing way, never expecting him to close his store and allow me access to Lids U for shopping, but that is exactly what he did. He went out of his way, in the last 15 minutes of his work night to let me shop at Lids U so my daughter could participate in Spirit Day. I'll absolutely be back for my sportswear needs!”
“I love shopping here in stores and online but the one thing I hate is the employees that approach me too often. I understand they have to do their job but they overdo it especially during the holidays. Last year I went with my sister and we were both shopping minding our business but tell me why I was approached like 3-4 times by different employees. Back to back the second and third time like bro let me shop in peace. When I get constantly approached like that it makes me think that they think I’m stealing and that makes me uncomfortable. Other than that in the past I’ve found good finds and received good help when I asked for it. I’m still gonna go this year for my holiday shopping but I hope they don’t approach me too often. Also the music is too loud sometimes.”
“I found a great pair of shoes at this place. But when the giy went to the back to grab the other shoe they did not have it. An hour before someone switched up the sizes and sold them. But the people at the counter were very nice about it.”
“Everytime i go here they always have a better selection of shoes than other store in the mall the prices are great and always good service . Everytime i need nee shoes this is the place to go to!”
“Sam was wonderful! She helped me price match everything in the store. Julie was also wonderful and got me the information i needed for the crocs. Sam was so patient and allowed me to price match off the website for each croc. Overall a wonderful experience and I will be back. Thank you sam and julie! 🩷🩷”
“The store manager “brittany ” is absolutely incredible. When I came in for heel pads specially for heels- she knew exactly what i meant and needed. Anytime I’ve stopped in she has always welcomed me in a professional manner. I would recommend this store especially if brittany is working because she never fails me. Thank you brittany.”
“If your a Sneaker head this is the store for you, This store is so amazing, its very clean, the environment in this store is a good vibe and very welcoming, D is very professional and kept in touch w me about the shoes i ordered (SB Bricks ) And they came in a day early! Cool store to shop at that’s for sure. If I could give this store 10stars I would!!!!”
“I have had a great experience at the Gurnee, IL location! Very clean, organized and very helpful staff with appropriate questions and stellar suggestions. I’ve been an ER Nurse Practitioner for 24 year, worked 5 years prior to that as an RN. I have been a Locums worker (agency) and traveled throughout the state of Illinois. Trust me when I give this store a high rating. I do this without hesitation. My only disappointment was they do not carry a better quality shoe. Not a supportive (Dansko or similar) to be found. I can go elsewhere for shoes but this will be my único store!!—> Cynthia”
“Great customer service, it's not easy to keep asking for different sizes especially for the worker, I want to thank CJ for being very patient and helpful with the sizes we needed, I was able to walk out with some melos and new balances, thanks ?”
“Jordan 4’s are uncomfortable. But once you wear them they feel great. You can take out the insults if needed. But overall the store was great shoes. New and old! They have a lot of air max’s and different types of Jordan’s and Air Forces. And great service. And they let you try them on.”
“When i walked in to shop I felt welcomed and the store is very clean i will he shopping there again and again for sure Staff is Terffic very helpful when i needed the help.”
Last month, Foot Locker Inc. reopened its flagship store at 112 W 34th St. in New York City, as part of new retail plans. The store introduced "Home Court," a basketball-focused shopping area created with Nike and Jordan Brand. The updated store offers a basketball-themed shopping experience. It combines customer service with the newest products for use on and off the court from several brands.
The "hands-free" footwear brand Kizik just opened its second U.S. store at the iconic Mall of America in Bloomington, Minnesota. The Mall of America store, located in the West Market on the second level, offers Kizik's full assortment of shoes for men, women, and kids in all sizes. It will also carry new seasonal styles, Kizik-branded apparel, shoe care kits, and no-slip socks.