Crocs at Gurnee Mills is a popular store known for its wide selection of casual footwear for men, women, and children. Many customers praise the friendly and helpful staff, highlighting employees like Norman, Iliana, and Jada for their excellent customer service. Norman was recognized for going above and beyond to assist in finding shoes for children, offering suggestions and checking the back for stock. Iliana was appreciated for her kindness, sharing sales information, and providing small helpful items like boxes and cardboard holders for jibbits. Jada was noted for her attentiveness, especially when she overheard a customer's request and personally handed over a specific Crocs design that was not in stock, making the experience memorable. The store is described as clean and organized, creating a pleasant shopping environment. However, some customers expressed frustration with prices, noting that store prices were higher than online prices, and discounts or coupons from Crocs were not always honored in-store. Despite this, many customers had positive experiences, especially with the staff's friendliness and willingness to help. First-time buyers and visitors appreciated the welcoming atmosphere and plan to return. Overall, Crocs at Gurnee Mills offers a good shopping experience with helpful staff, though pricing and online deals can be a concern for some shoppers.
I just got my 1st pair of crocs i saw the r2d2 and walk away with 2 pair. thank you very much to Ari and Destiny.
January 2026
The outstanding service we received today the workers were so sweet and professional and helpful. My daughter was having the time of her life picking out her first pair of crocs we will definitely be back in the future. Highly recommend Sam, Annalise, and Ari from the gurnee mills location !
November 2025
Andrew provided great customer service, we’ll be coming back to this location
