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October 2023 by Mich C.
Horrible customer service in trying to get a refund for a late delivery. Took forever to get an actual person to answer the call. Spoke to 4 people through their 1-800 number and they all had an excuse why they could not give me a refund. The last person suggested I dispute the charges with my credit card company. Such a scam. Called the gurnee store and spoke to the manager and he said there was nothing he could do. Couldn't help in anyway. Will go through the post office next time because they at least will refund you in person with cash for their mistake. The post office at least sticks with their guarantee of delivering on time. Terrible experience with FedEx and will never use them again. No wonder why you have such horrible reviews!
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April 2023 by Matthew
Don't waste your time. It's basically a glorified drop box. They will only scan and ship things, they offer. No FedEx related services whatsoever.
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August 2022 by Ahmed I.
I went in to the store expecting help to simply laminate my son bus tag like every year and the employee was so rude and she said we don't do that here because it falls apart and she said you can do try it yourself, so I did it myself. the funny part is When I asked her if I can use their hole puncher? She said we don't have one. This was not the other FedEx branches this is the worst you can imagine
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April 2022 by Paulita E.
Great Service and Friendly Staff. Thanks for helping me shipping my packages back home. Will return again if I come to visit and need shipping.
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February 2022 by Anthony G.
I wouldn't even give this fedex a one star... I have came here multiple times to print and they always tell me they can't do it. So then why would the employee even take the time to ask me about details on the print if she can't even do it. It's a waste of time and she refused my option to try printing it another way... I never got her name but it was a much older lady with grey hair who refused to give me service or take my advice on how to print... and on top of that was very rude as if I didn't understand, I came here for one purpose only to get my prints and go about my day not get attitude from a lady who can't do her job....
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July 2021 by Michele Gimondo
if you go there , be patient , this old b..... sense me in my car 4 times ! she needs a" proof" that that is me, after my wife was with me in speaker phone relishing the trekker number , you need get I.... with a big d.... lady ! maybe you have skeen problem? go f.... yourself trump supporter b... you are ? for the company , loosening customer .
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July 2021 by Velvet K.
I can't thank you folks over at the Gurnee store enough! I would especially like to thank Brittney for such wonderful customer service. I have been working on a special printing/laminating project for a couple weeks and they were wonderful helping me out the first time around. However, I needed to go back for an additional page I had added to the project. I live about 30 minutes away, and I didn't want to make the drive, so I figured I would go to UPS that's down the street from me, big mistake!!! They weren't able to help me out, they were short handed and just a really bad experience all around. I then went back to FedEx and Brittney greeted me right away when I walked in, just like they had greeted me the first time I went. She then proceeded to ask me what I needed and to show me how I could do it myself. But when she realized I was not going to be able to do it on my own, she went and did it for me. Something that UPS, just let me struggle and didn't help me out!!! Additionally, I saw that as I was driving away Brittney was going on her lunch break, so I think she postponed her break a little in order to help me out!!! THANK YOU SO MUCH Brittney!!!
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May 2021 by Kenny H.
Very rude customer service.. Requested a few box sizes for shipping and you would've thought I asked for the keys to the store. These are weird times with Covid-19 but if you can't handle working with customers (especially those that utilize FedEx often) then you should probably find another job. Both of the ladies working yesterday morning were extremely rude and argumentative. It would be worth driving to another town to use another FedEx. Extremely disappointed and angry with this place. Would give zero stars.