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November 2023 by James Norton
Bought this pre owned 2012 Lexus LS from Gurnee, Amber was my sales associate. What a great and easy experience! The price was below book value, I like that they price low so you don’t have to haggle. Amber made the entire process so smooth and simple. I’m in Atlanta so we did the entire purchase over the phone and e-mail. Couldn’t be happier, I would highly recommend Gurnee and Amber to anyone looking for a great car buying experience.
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November 2023 by Betty Avalos
Car buying can be stressful but my experience at Gurnee Hyundai was great. Pasha was very nice and answered all my questions. I requested different buying options and Pasha and Jorge were very helpful and didn’t mind the back and forth of the negotiation. I am very pleased with the purchase of my 2024 Hyundai Tucson. When I picked up my car Pasha took the time to set up the blue link app for me and show me all the features and answer my questions. If you’re looking to buy a car ask for Pasha you’ll get great service.
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November 2023 by German Espinosa
Matt was great, helped us find the right car. He is a car sales representative so, of course, he need to have in mind the interests of the company in mind (like offering extra services, warranties and so on), but he also had ours. I had a great experience and we got a great car that is making my family very happy.
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November 2023 by Laura Edelstein
Christine in car sales & Nate in finance went out of their way to make our car buying experience a good one! Christine was very knowledgeable, friendly, personable & easy to work with. It was important to her that we were happy with our Hyundai car buying experience and outcome. Nate worked wonderfully with our budget requirements & explained our car buying options clearly. He was personal, friendly, helpful, extremely knowledgeable & had a good understanding of our needs & what was important to us. Also it was nice to know that even though the initial total car cost was $3,000 more than expected due to unrequested dealership additions, Christine & Nate worked with us so that our final total car cost was within our budget requirements. We appreciate working with you both; Thank you!
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November 2023 by Lawrence Hodge
Great experience! Matt Knudson was my product specialist. He was professional and got me in/out so fast. I wanted to thank Jorge in financing for the great pricing. I was looking at a similar vehicle elsewhere, but payments were much higher. I am a satisfied customer and highly recommend you make your next auto purchase at Gurnee Hyundai.
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November 2023 by Meg L.
Only reason for being here was a recall, otherwise would have stayed clear... Promised that the work would be done by 5....nope. Will have it done by the end of the day... nope. Will be ready when you get here in the morning so you can get to work.. NOPE!!!
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October 2023 by Matthew Sawalski
I worked with Matt as my salesperson and the manager Jerry. They were both wonderful to work with in this process. I had a difficult trade-in/budget requirement that they worked with me on to reach a price and agreement we were all happy with. Although I was there for a while, the work and respect that went into this deal was astounding. I would highly recommend buying a new car from here.
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October 2023 by Rebecca Castillon
Stephanie Long is amazing. Her personality and genuine care truly made my car buying experience pleasant. She picked out the perfect car for me right as I was about to walk out the door. KUDOS to you Stephanie. Jorge Castaneda and Rich (in finance) were equally wonderful. Thank you all!
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October 2023 by Timothy Kamp
Don't believe the bad reviews. This place appears to have made a u-turn for the best. They had the a great price on a vehicle, I contacted them for a no-bull$#'+ out the door quote and had it within 30 minutes on a Thursday morning. I drove 2 hours to the dealership, met my salesman Wyatt and went for a no-pressure but informative test drive. The vehicle was in fairly good condition and was mostly accurately described except for a couple minor details. Wyatt and his team listened to my concerns and made satisfactory adjustments to the deal. Throughout the process I was not pushed, and while I did listen to their pitches for paint protection, extended warranties and other options, they removed them upon my request. I tested, negotiated, financed and purchased a vehicle from them and drove away within a few hours. My biggest complaint of the whole experience is that the popcorn machine was out of popcorn, which is pretty fantastic considering the used car buying experience is usually pretty awful. Not here. I would consider buying another vehicle from them even though I'm over 2 hours away.
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October 2023 by Susan S.
They are shysters! Every time I go in for an oil change and tire rotation they say I need other work too. Happens all the time. I go in every 5,000 mile. Today, he said I need several things. Never gave me a total when I talked to him. Get to the cashier and it's $1,0030. Every time it costs me hundreds of dollars. Without a doubt, they take advantage. Lost my busines!
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October 2023 by Guillermo R.
Cris Vega is very kind, he was always aware of what I needed and helped me find everything I asked for
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September 2023 by Veronica Gonzalez
In this Review I let people who plan to go to this dealer know how unprofessional and the terrible service they have since I bought my car there with the guarantees and they never ever wanted to make the guarantees valid when I had them. One of the guarantees was for the tires and the other was for cleaning the interior and exterior of the truck. When I personally went to the service department in the first 20 minutes, no one ever came up to ask, can we help you? I had to go directly to the manager to get my attention but in the end they did not want to cover either of the two guarantees and they had not yet expired. I also had the opportunity to enter the showroom where the sellers are and I realized that they have pure inexperienced young people, which is why I will never return to this dealer.
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September 2023 by Richard B.
I'm not a huge fan of car dealerships! However, today I had a great experience at Bob Rohrman's Hyundai in Gurnee, IL. Our salesman Pasha was a very professional, knowledgeable, kind, respectful, experienced, genuine, and in general extremely helpful person. Rich in finance was also very professional, helpful and friendly. After buying and leasing cars for over 50 years, I am highly recommending both the dealership and Pasha if you're in the market for a new or used vehicle. Richard B
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September 2023 by Cheryl Jones
From the onset, buying a vehicle can be a stressful process. But with Jerry, the Used Car Manager, at Gurnee Hyundai Genesis Dealership, this could not have been further from the truth. Being from Indiana, I had anticipated the need to jump through numerous hoops and long hours at the dealership. However, Jerry ensured that all paperwork was meticulously prepared before my arrival.Upon reaching, all I had to do was take a glance at the vehicle, which was in pristine condition, just as described, and sign my paperwork. The efficiency was remarkable. Within a mere 30 to 45 minutes, I was back on the road, behind the wheel of my “New To Me” vehicle.In an industry where the experience can sometimes feel tedious and drawn out, Jerry offers a breath of fresh air. His commitment to customer service, efficiency, and ensuring a smooth transaction was unparalleled. Thanks to him, what could have been a long day turned into a quick, stress-free experience.Thank you, Jerry. Your professionalism and dedication to your customers is truly commendable. I would highly recommend Jerry to anyone in search of a seamless vehicle purchasing experience. Cheryl Jones
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August 2023 by Cary Foxx
The people are nice, but the service department screwed me over repeatedly. I eventually gave up on getting them to make things right and now have to replace two tires due to damage caused by their poor work. If you get a car here and it needs some work, best to have it serviced elsewhere. The damage they caused to the tires cost me $700 to have repaired.Also, I noticed they blocked people from reviewing them in the Google Maps app, likely to avoid receiving reviews like mine. If you want to review them, you have to do it from a web browser.