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November 2023 by Aleena Joseph Jojo
Worst ever Hampton in i ever have stayed . I asked the young lady in the reception to have a house keeping service to my room since k was staying for 2 days and she said they can’t do it . We came to the hotel at night and the room was not that tidy and that’s the reason I asked for a house keeping and she said they wont do it until checks out . This is the strangest rule I ever had heard when a customer asks for a room service. I’m totally disappointed and I’m not going there anymore
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November 2023 by Quinn Cain
The hotel is extremely dated and not up to most people's standards.The staff of course would try harder if they were not constantly being harassed, threatened, discriminated against, and their jobs threatened constantly by guests AND management.General Manager is perfectly comfortable having a bigoted Front Desk manager who will discriminate and do NOTHING to help anyone unless he is forced to.The GM is also a huge problem as he creates a hostile environment for employees and is refusing to follow corporate policy regarding refunds. The GM directly told front desk not to give any refunds for any reason, so be warned.TLDR; New GM and Front Desk manager have made the hotel a nightmare for employees and guests alike.Safety: There is no safety for anyone at this location.
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October 2023 by Austin Altmann
Room was clean and breakfast was great! Even had seasonal pumpkin waffles (Oct). Would stay again!
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October 2023 by sherri caulder
This was an amazing hotel stay. The hotel is nice even though it's an older building and the staff are extremely friendly and helpful other then one lady i believe her name was Audry who wouldn't get us towels and stated we had to wait on house keeping (we don't have house keeping come in during our stays any where). Even though other the staff members didn't mind getting them at any time. If I'm ever in the area again I will definitely stay at this location.Rooms: Rooms are niceNearby activities: Six flags is in walking distanceWalkability: Restaurants including Golden Corral and stores are in walking distance
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October 2023 by Andy Evans
This property is well past its prime.House keeping does a nice job when requested, but is stretched thin.The young lady at the desk was rude when we checked in. Even using less than appropriate language.The elevators are death traps. Like the buttons don’t match on the control. They make noise and a jerky.Dead bugs in the room. Good news, they were dead. Breakfast is so so.Property is really loud all night. Pillows are weird mini sized. No hot water in my business associate’s first room. The desk person said “give it 20 mins”.. the next desk agent was kind enough to switch his room. That room did not smell like smoke and actually had a decent sized tv ..the first was tiny.Seriously, Hilton should be embarrassed to have their name name on this outdated and
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September 2023 by Greg King
Great location, clean, spacious, and quiet rooms. Very professional staff and a good breakfast to start your day. Plenty of safe parking.Rooms: Beautiful, clean, spacious rooms
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September 2023 by Gwendolyn Drew
Great location, staff was accommodating and friendly, and rooms were great.
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September 2023 by Travis Hesson
Despite being in a high tourist area, Hilton has allowed this Hampton Inn to be outdated, worn down, and poorly kept. The service was extremely high quality, but the accommodations and the facility itself left something to be desired. My wife and I booked the king "suite" with study, I think Harry Potter's room under the stairs was more spacious. I'm a very average sized guy at 6 foot and 190 pounds and my shoulders could touch wall to wall of the vanity. We experienced difficulty with the digital key to which we were told by Hilton staff was a regular occurrence with this hotel. It was not a terrible stay by any means, but it's not the quality I've become accustomed to at Hilton.Safety: The elevators in this place are like something out of the Shining. We prayed to every god there is to make sure we safely made it floor to floor.Walkability: There is an awesome little strip that has great restaurants and an ice cream shop just on the other side of the parking lot. It's also right across the street from Six Flags and a Starbucks. All a plus!Food & drinks: The complimentary breakfast was just "okay." Nothing to write home about. The hotel was extremely busy and dining in the dining room was virtually impossible.
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September 2023 by Debra Davis
We had a wonderful experience at this hotel. The staff was great, the room was clean and the breakfast was satisfying. I would definitely recommend and return for another stay!
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August 2023 by Keeper of Truths
I was double charged upon checking in T total of $1,000.00 for a single king size room.. I brought it to the front desk and a refund was issued. This had overdraft my account The following morning, I was charged a second time $460.00 overdraft my bank account again. At this point I’m on the phone with their #800 number, where they opened a help ticket but could not issue me a refund. The help desk told me that the hotel would have to issue me my refund which could take up to 3 business days. I check out where I’m charge an additional $150.00 which overdraft my account again. They now are holding more then $1,100.00 of my money. The room was only $150.00 for the one night. The General Manager, Terrance Garrett was kind enough to send an email to my banking institutions and ask for the to release the funds. Today is four days latter and I’m still waiting on over $500.00 to be released back to my account! Worst hotel experience ever!!Nearby activities: Six Flags
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August 2023 by Rita Walsh
Facility was awesome. Very clean and staff is outstanding. Highly recommend this propertyNearby activities: We were going to the Genessee Theater
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August 2023 by Tina F.
Got a room for the weekend to be close to Six Flags for a two day visit. The front desk staff was amazing! The rooms are not clean, hair, lint, and dirt caked up behind the toilet which indicates that thorough cleaning is not a standard at this hotel. Definitely bring clorox wipes to ensure you are not touching other guests residue and germs.
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July 2023 by Jessica Decker
I came to check in at 230pm and the room was not available. Was told to come back at 3pm. I came back at 320pm and the room was still not available. They gave me a room that was supposed to be ready but when we got to the room is had not been cleaned. I could tell the bed had not been cleaned so I pulled the blanket back and there was hair from someone on the bed and the sheets were dirty.The front desk man was very nice and had great customer service, but I would not come back.Rooms: Dirty
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July 2023 by Mr Hummer
I absolutely love staying here, from the friendly and helpful front desk to the clean and quiet rooms. Plus with easy access to the highway and the amount of food options in walking distance, it's just awesome.
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July 2023 by Amanda Yeagley
This is an older Hampton Inn that is in need of serious updating. The carpet is gross and there were spiders in the corners of the bathroom and bedroom.
