Kohl's offers a wide range of products to suit various needs, including fashion, footwear, beauty items by Sephora, and home decor, all designed to fit different styles and budgets. The store promotes savings through sales and Kohl's Cash, making shopping more affordable. Customers appreciate the helpful and friendly staff, with associates providing attentive service and assistance in selecting products, such as sunglasses or clothing. The shopping experience is enhanced by hassle-free returns, free store pickup, and the convenience of shopping online or via the Kohl's App. Many customers highlight the importance of good customer service, mentioning associates who are efficient, attentive, and genuinely helpful. The store also prides itself on community involvement through Kohl's Cares, supporting local causes and promoting inclusion and belonging for both staff and shoppers. While most reviews are positive, some mention concerns about cleanliness, such as dirty bathrooms. Overall, Kohl's is seen as a reliable store that offers quality products, helpful service, and a welcoming environment.
The Gurnee location has the Amazon drop closer to the mall entrance than the parking lot entrance. Also only 1 set of parking lot doors are open - the others are asked as an emergency exit.
April 2026
They always have great sales and deals and I love returning Amazon products there is the easiest place to return plus you get up to a 25% coupon off of anything except exclusions
November 2025
Taylon I believe his name was very nice and made the return process for Amazon very quick and easy.
