Macy's, established in 1858, is a well-known department store with over 740 locations across the country. The Macy's Rogue Valley Mall offers a wide selection of top fashion brands, including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers appreciate the ability to try perfumes at the counters, a feature that enhances their shopping experience. Service at Macy's is highly praised, with staff members like Yvette and Cynthia receiving commendations for their exceptional assistance. Customers note that Yvette provided attentive service in the perfume department, while Cynthia showcased impressive product knowledge and a genuine concern for customer satisfaction. Their professionalism and helpfulness contribute to a smooth and enjoyable shopping experience. Many shoppers enjoy the great sales and special events, such as the Friends and Family event, which offers discounts on cosmetics and fragrances. Customers also appreciate the savings program, allowing them to earn points for future purchases. Overall, Macy's is recognized for its friendly staff, wide product range, and excellent customer service, making it a preferred shopping destination.
The Starbucks at the Gurnee Mills Macy is spectacular!! The manager and staff are friendly and knowledgeable. They were superstars for the unicorn Frappuccino. Bravo. Well done
August 2026
Ventura at the Mac counter is amazing he should train people customer service top notch
July 2026
Kim was very helpful at the register. Decent July sales
