Macy's, established in 1858, is a well-known department store with over 740 locations across the country. The Macy's Rogue Valley Mall offers a wide selection of top fashion brands, including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers appreciate the ability to try perfumes at the counters, a feature that enhances their shopping experience. Service at Macy's is highly praised, with staff members like Yvette and Cynthia receiving commendations for their exceptional assistance. Customers note that Yvette provided attentive service in the perfume department, while Cynthia showcased impressive product knowledge and a genuine concern for customer satisfaction. Their professionalism and helpfulness contribute to a smooth and enjoyable shopping experience. Many shoppers enjoy the great sales and special events, such as the Friends and Family event, which offers discounts on cosmetics and fragrances. Customers also appreciate the savings program, allowing them to earn points for future purchases. Overall, Macy's is recognized for its friendly staff, wide product range, and excellent customer service, making it a preferred shopping destination.
Macy's in Gurnee Mills has a very nice selection of dresses and evening wear. Sales rep, Wilda, was the best part of my experience shopping for wedding attire. She was professional, enthusiastic, and helped me make the right decision. Her patience made the task enjoyable!
March 2026
A nice department store. Clothes are beautiful and sale prices are very reasonable. Very clean store. Helpful and polite employees.
March 2026
My husband and me often shop at this Macys. In fact it’s our go to. Each and every salesperson is always so nice and helpful. I really appreciate their lovely merchandise and super friendly and helpful service. 5 stars for Macys everytime I visit.
