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March 2024 by Kenny G.
Wear a mask!!! Not because of viruses, but to combat the nauseating smells of perfume! I'm no longer shopping at Macy's because of this. Class is subtle not a cloud like "Pigpen" from Peanuts.
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December 2023 by Mindy Olsen
This was the worst Macy's I think I've ever been to. The store was very disorganized and the staff was bordering on rude. The items I was looking for were very hard to find if they had them at all and worse yet way over priced for what should be there "clearing house" venue "Macey's Backstage".
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November 2023 by Syndee Mears
Store was neat, clean, and organized. Was disappointed to find 2 out of 3 fitting rooms closed. Was pleased to check out in the shoe department with Liz. She is a lovely person, friendly and helpful.
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November 2023 by Kimara Robbins
Love Macy's backstage dept. Bargains and deals galore! My new go to shopping spot.
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November 2023 by Ryan D.
Macy's is the one clothing store that I like shopping at. My husband and I came here and immediately went to the Backstage area of the store. I love looking through the selection to see what bargains I can find. I ended up leaving with much more than I expected. I found great deals on shoes, socks, underwear, and holiday items. This is a great place to shop for Christmas gifts. The only negative was that the fitting room in the area was roped off. I highly recommend Macy's, especially the Backstage area, for great bargains!
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November 2023 by Sherwin C.
Not the nicest Macy's I've been to but it gets the job done -- maybe resembling Kohls a bit more than the most upscale Macy's locations in Chicagoland. If you're looking to get a good deal this location feels like it has a bit larger section for Backstage and Last Act than some other stores, though the Hawthorn Mall location still has more deals available. The store itself looks bright and clean, with everything well stocked and attractive looking displays. There were a few areas that could've been setup more neatly, and some misplaced items that could've been returned to the correct spots. There aren't a lot of extra staff walking around to help guests find items, however the logical arrangement makes it pretty easy to find items yourself.
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October 2023 by LaNena Mística
They have the worst customer service by their managers. The guy there is just rude the item on the stand had a price advertised as 79.99 but he didn’t honor claiming it was for another item so basically they were falsely advertising and he claimed to be the store manager when they have none right now. And then they will stand there and talk about customers being unprofessional saying they get mistreated by customers when is their personnel not doing their job advertising the correct item, price and description.
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October 2023 by Daisy Lopez
I am disappointed with the recent customer service at this location. I understand the return order was a third party however, I did not deserve to be disrespected by the employee.l showed her the return instructions I received by Macy’s. I had the items and also the order numbers. The employee was rude and had an attitude. She did not try and said that this was a smaller location and I thought how does that makes sense if the store can just ship the materials back to the warehouse. I asked to contact with the manager and she refused a couple times until I insisted. At the end, I was disappointed and disrespected. The employee and the manager did not apologize.The manager stood there and observed. I understand the staff has nothing to do with the online return instructions, but they should treat all their customers with respect. I am a platinum status Macy’s customer and I am very disappointed with the unfriendly and disrespectful service at the Gurnee location.
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October 2023 by Christopher Shinske
Starbucks is really nice.The store needs more muscle dress shirts for Us Men.
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September 2023 by Natural by Necessity
This use to be a lovely small scale Macys to shop. It has now turned into the dirtiest poor quality department store I’ve have ever seen. Below are pics of the filthy store that greets customers. With the new addition of the Back stage section, Macy’s appears to be competing with TJ Maxx and Ross! In the past Macys had a great selection of styles for plus size women, petites, junior and misses as well as men’s. Now all they have are t-shirts and jeans in the plus size section. Plus size women want nice things for work, dressing up to go work, or trendy casual styles. I can no longer find the quality brands in plus size anymore, INC, Calvin Klein, Anne Klein. The Gurnee store is absolutely disgusting ? to see it managed in this way. All the fitting rooms have been shut down except one, clothes piled up everywhere waiting to be put away, products along the register in disarray…. WTH! If this is the best Macys has to offer in Gurnee you would be better off shopping TJ Maxx or Marshall’s or Target. At least the stores are clean and neat. Macys Gurnee do better!!!
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September 2023 by Christine Mckay
Service here is great. Dont know what Macy's doing but they sure doing a great job. Because all their Sales reps PR are on point. Definitely shopping here again.
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September 2023 by Zandra W.
The Gurnee Macys store is absolutely disgusting . Not sure what happened but this use to be a favorite spot to shop for trendy, classy clothes for plus size women and others. It has now turned into a T-shirt and jeans casual variety. You have to hunt through all the other departments to try and find nice plus size dresses or trendy casual outfits by INC, Calvin Klein, Vince Camino, Anne Klein, etc. now all I see are old lady sweatshirts, jeans, and t-shirts ... seriously Macys this is the best you can do? The gurnee store is particularly filthy! (See pics below). I was disgusted to see this quality of a store in Gurnee. We would be better off shopping at Target, TJ Maxx or Marshall's, at least the stores would be cleaner and neater. The Macys Brand at this store is subpar and management needs to do better!
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July 2023 by M Maz
Crazy messy fitting rooms. Really hate the new set up for the register in clothing area. But most irritated at paying more than online. Why dont the people that work there tell u about discounts available. I drive there, only to go home and reorder online for the better price. Waste of time and gas.
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July 2023 by Bill Boltz
My wife likes the evening gowns and other clothing. They don't sell White Diamond from Elizabeth Taylor perfume, but have most evetything else.
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July 2023 by John Rizoff
Very nice store to shop. A lot of different types of clothing, appliances and bedding. Also enjoyed eating and drinking at Starbucks.