Pet Stores in Gurnee, IL

“Patty's pups was a great experience. She is a professional at communicating. She runs a clean facility. All dogs looked very well taken care of. We love our new puppy! Thank you for making our journey a positive experience.”

“Very welcoming, clean and Gavin was helpful showing me the more durable toys for my pup (which I bought 3 of).
But man, the prices of clothes for dogs are a little insane ? human clothes are cheaper. Maybe it's just the hype of having a pup now a days.”

“I wanted to leave a review to recognize the cashier who helped me during my visit today at the Gurnee PetSmart location. Unfortunately I didn’t catch her name, but her associate ID on my receipt is A-509580.

She was incredibly patient and took the time to make sure my coupons were applied correctly so I received the proper discounts. She was kind, helpful, and never once made me feel rushed during the process.

While I was checking out, another customer behind me became extremely rude and impatient and even used a derogatory slur toward the cashier. Despite the situation, she remained calm, professional, and respectful the entire time. It honestly impressed me how well she handled such an uncomfortable moment.

I ended up speaking up because the comment was completely unnecessary, but I wanted to make sure she receives recognition for how kind and professional she was throughout the entire interaction. Employees like her make a big difference in the customer experience.

Thank you to associate A-509580 for your patience, kindness, and professionalism. I truly appreciate your help and hope management knows what a great employee they have.”