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February 2024 by dawn french
Sad to Find Out that Casey has Been Transerfered to Vernon Hills.He had been at Gurnee Store Since High School.Miss being able to go to him for Help when I Need it.BRING CASEY BACK.I understand the Situation BUT STILL SAD.
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February 2024 by Roger CH22
PetSmart's a great place to go and get all your pet supplies. They have every cat and dog food under the sun. There is a vet and a groomer on site. You can also adopt pets there. They have dog training classes. My only gripe is that their cat trees are overpriced.
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February 2024 by JA
To be the first time of a cut for my poodle, I had a horrible experience here. I just asked them to cut hair from her face, intimate part and paws and they cut the hair from her head and ears too and very badly done, very short on some sides and very long on others, my girl came out very ugly from her first haircut
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January 2024 by novaea
This store is often well-stocked and much of what is needed can easily be found here. However, the quality of pet care at this store location is actually quite awful and the only employee here worth the time is Tabitha, and possibly T.J. The rest of the staff, on the other hand, are quite simply deplorable. They do not actually care at all about animals, let alone your needs as a customer. I've overheard a few of them openly badmouthing other customers behind their backs, especially customers of a non-white background. This racist behavior isn't professional behavior on their part to begin with. Be wary.
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January 2024 by Eliseo Delgado
Excellent care and service in pet care
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January 2024 by Brenda Word
Love seeing the out of control little doggies. It's the little bad but ones for me.?????
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January 2024 by Deanna Cichowicz
Although, I find it a bit pricey, I can find items I cannot find elsewhere without ordering online.
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December 2023 by Cindy Barnes
Great selection, staff friendly and helpful.
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December 2023 by Breezy Bre
Nice and friendly employees and it was quick and easy to get in and get my order
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December 2023 by Victoria Skaja
Even at 50% not much on dog toys, Menards Black Friday is a better deal and selection
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October 2023 by Mariah Villarreal
My dog is very nervous and scared around new people, because he is a large puppy it can put a lot of people off. After taking him to another place where they had no patience and just wanted to hurry up and get him in and out he had such a bad experience. I took him here to get groomed and the ladies there were absolutely wonderful they were patient and gave him time to relax and warm up. He was as happy as could be when I went to get him. I cannot thank these ladies enough!
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October 2023 by Angela Ramirez
T.J. was extremely helpful and very friendly! He answered all of my questions and went above and beyond to make sure I was taken care of. I highly recommend this location!
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August 2023 by Dawn K
I go here a lot because I'm a delivery driver with doordash and the employees are very helpful. I had a couple questions because I'm not familiar with the store and how the process works and just the whole team was great the people helping me the cashier. They were all great. I don't own a pet at the moment so I never knew how much dog and cat food was sold and the store was labeled by each company when it came to food and that was very helpful. When I get doordash order sometimes they are just pick up and go and the orders are already packed for online order and sometimes you have to shop for them and everybody there is very helpful and kind.
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August 2023 by Kylie Kramer
Casey is very knowledgeable and a great asset to Petsmart! He knew where everything was and he was extremely friendly. Thanks, Casey!
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July 2023 by Kristin Cussen
Not happy about the guinea pigs. I had to find someone to give them more hay since they couldn't reach it.But I did get to adopt 3 brothers since someone abandoned them outside.
