The Great Escape Gurnee is a highly regarded business known for its excellent customer service and a wide selection of products, including hot tubs and outdoor furniture. Many customers appreciate the knowledgeable and helpful staff who take the time to assist with product choices and provide useful information without being pushy. Shoppers report that employees are courteous, patient, and willing to educate customers about different brands and features, making the buying process smooth and enjoyable. The store's layout has a unique entrance at the back, but once inside, visitors find a welcoming atmosphere. Customers have praised the efficiency of the delivery team, which ensures timely setup after purchase. The Great Escape Gurnee has gained positive feedback for offering quality products, including reliable brands like Jacuzzi, and for helping customers feel confident in their buying decisions. Overall, the store is recognized as a go-to destination for those seeking outdoor living solutions with a focus on customer satisfaction.
Everyone on staff took the time to assist with us trying to figure out what we wanted and made sure we understood the product choices. Very kind, courteous and patient. Also, made sure we knew how to take care of our outdoor furniture since it was real wood.
December 2022
John was extremely helpful. We came in with basically no hot tub knowledge, and he took the time to educate us and show us our options. He is very knowledgeable about different brands, features, and maintenance. He quoted us a price and I came back later that day to buy it!
November 2022
Every customer service worker has always beeb helpful and attentive in person or over the phone!
