The Great Escape Gurnee is a highly regarded business known for its excellent customer service and a wide selection of products, including hot tubs and outdoor furniture. Many customers appreciate the knowledgeable and helpful staff who take the time to assist with product choices and provide useful information without being pushy. Shoppers report that employees are courteous, patient, and willing to educate customers about different brands and features, making the buying process smooth and enjoyable. The store's layout has a unique entrance at the back, but once inside, visitors find a welcoming atmosphere. Customers have praised the efficiency of the delivery team, which ensures timely setup after purchase. The Great Escape Gurnee has gained positive feedback for offering quality products, including reliable brands like Jacuzzi, and for helping customers feel confident in their buying decisions. Overall, the store is recognized as a go-to destination for those seeking outdoor living solutions with a focus on customer satisfaction.
Great place to get your pool/hottub/patio supplies!! Nice employees!!
April 2026
I’ve been into great escape a bunch of times and always talk to Tim. He knows his stuff and is very helpful and knowledgeable. As long as he’s still there I’ll keep going to great escape. Ty Tim!
March 2026
Tim, the manager was very professional and helpful.
