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April 2024 by gglruined Utoob
Thank you for you help, Paul :)
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October 2023 by BB
Felt very judged for no apparent reason and the employee that "helped" me was resistant to actually help me. He made me feel like I did not meet his financial standards and he was not willing to comply with my requests for my accounts based on his constant and unprecedented assumptions. I wanted to change my account type from what I had to a different one I qualified for, but he refused to do so as he kept making remarks that sounded like he didn't believe I actually met the requirements from the moment i sat down despite having clear evidence that I did. I felt very insulted through out the interaction. l was shocked as I have never been treated this sort of way at any US bank in the 10 years I've been with them. First and last time I go to this location.
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September 2023 by Arthur Davis The 3rd
Beautiful location with an lazy employe. Carl was not helpful with questions about my account or processing. Instead of asking for assistance from senior employees I told “I don’t know” several times. Travel to another location which was willing to better assist
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September 2023 by S Rx
Beautiful location with an lazy employe. Carl was not helpful with questions about my account or processing. Instead of asking for assistance from senior employees I told “I don’t know” several times. Travel to another location which was willing to better assist
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September 2023 by Cami Bajek
A family member had an emergency situation. Thankfully I’m in a position to help. This has been my bank for eons, and Thomas was able to help me secure a loan within 10 minutes. Thomas, in Gurnee, is an amazing banker and took excellent care of me & my family. We can’t rave enough. We appreciate you, Thomas. Thanks again!!
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June 2023 by Al Korn
I waited in the drive up line for a long time ! I was not greeted by anyone and I only got someone after multiple calls for service ! I have been banking with us bank for 42 year and it might be time to switch banks :( very disappointed and a wee bit upset!!!!
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March 2023 by Suzanne Knight
Ron Knight is an amazing financial advisor who takes his time to help you understand your current financial picture and gives you the tools, knowledge and resources on how to get to your future financial goals. He truly cares about his clients and spends the time to get to know you. I highly recommend working with him!
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August 2022 by Quin O'Brien
U.S. Bank goes out of their way to honor and serve those in the military. At their grand opening of the Gurnee branch they gave away a brand new car to a Navy Vet and her family. In the past they've given away houses (and more cars). They even have a dedicated parking spot specifically for Active Duty Military, Reservists, and, Veteran.
