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February 2024 by jose Gregorio semprun p
Excellent attention
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January 2024 by Bria Burris
I can't express enough gratitude for the outstanding service I received at Advance Auto on Irving . When I encountered an issue with a snowblower screw, the general manager went above and beyond by not only removing it but also assisting with the part installation. As someone handling repairs on my own due to cost constraints, their help was invaluable. The entire team demonstrated exceptional customer service, making me feel genuinely supported. Despite the cold weather, they tackled each customer's needs with a smile. I am overwhelmed with gratitude for the exceptional assistance and warm atmosphere. A heartfelt thank you to the entire team for making a challenging situation much more manageable. Highly recommended! The GM has unmeasurable leadership style it is reflected in the entire staff.
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January 2024 by David p
Awesome customer service here. No pressure on trying to sell you items you don't need. The place had a constant flow of customers coming in and the staff was taking care of customers as quickly as they could but they just don't have enough help here. Current staff here probably deserve a decent raise or some type of commission based off of installation of some items. We all know how that 5 min battery install on a Negative degree day goes never as planned. Great work Tim E. I'll definitely be back because of your patience and honesty towards the customer!
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November 2023 by Ramon O
They don't want to help. I needed break pads and informed over the phone "Raymond's rude. I know i bought break.pads here and asked if.he could check. He stated no and hung up. Guess they don't want business and definitely no customer service at this location.
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November 2023 by Diana Gibson
I feel that being a loyal customer they don’t go above and beyond for their customers I had got scam on my battery and I went to the place that scam and they wouldn’t let me use my warranty on a battery I paid my hard earned money on
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November 2023 by Gary Martin
Knowledgeable staff can get what u need pretty quick if they don't have it
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October 2023 by jeff hermosillo
Elmo always hooks me up. If there are a couple guys at the counter, check the name tags and speak to Elmo. He knows his store and will get you what you need.
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September 2023 by MAGDALENA GERWEL
Horrible experience, do not stand by their product. Do noy honor warranty. Carquest breaks and rotors lasted only few months. Stay away from their products, spend few dollars more and buy more reputable better quality produvts.
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September 2023 by Jeremy Eaton
Great service. Have been going here for years.
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July 2023 by Denis Bondarchuk
They will place you on hold again and again.Tried many times. So you will not call again.
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May 2023 by D Pits
Awesome experience here. Helped right away by Daniel. Took care of everything that I needed recommended different options for my needs and didn't pressure me into buying anything. If you need parts come in and talk to this guy very knowledgeable. Doesn't try and upsale you on items like other places. Quick in and out with what I needed for my project!!!
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May 2023 by Ceaser
Best Auto Parts store around beats the competition , Julio is the Best he is very knowledgeable
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April 2023 by Troy Albuck
Knew the details about the car battery I was looking for and lent me the tools to trade it out right in the parking lot. Fast, knowledgeable and friendly. Rare in a retail setting nowadays. Even have a Military Appreciation Discount that isn't some b.s. Thank you. 03/23
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March 2023 by David H.
I visited your store yesterday. It was the first time in many years. I needed a particular fuse for my steering wheel assembly; but I wasn't sure which one. Fortunately your employee Tim was extremely helpful. As the fuse size wasn't readily apparent online, he offered to have a look under the hood to verify which one was needed. It is rare to find such customer service skills and the willingness to go the extra mile is very much appreciated.
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February 2023 by Don Whit
Great place to pick up online orders. Make sure you utilize the 15% off coupon and sign up for rewards online only. Pick up is free.