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10AM - 6PM
3650 N Western Ave Ste B, Chicago
Mattress Stores
“This post is 3 months over due! Julio was a delight to work with. From the first day I came in he made me feel comfortable and zero pressure to buy. Mattress shopping can be awkward alone and that wasn't the case with Julio. He asked the right questions and allowed me to take my time even though I came in very close to closing time. He told me to think over night and do my research and would honor the sale that was ending. I originally got the Serta Temprapedic firm, which I hated. It made my back issues worse and my sleeping issues progressed. When I called him to tell him he said no worries, and apologized ( though not his fault). I went back in and tested out the plush, which says best for side sleepers. I even wanted to get the king instead and wanted to return the adjustable base which normally isn't returnable. Hands down Julio is the best. I went in on a day he wasn't there to test the plush and others to make sure I didnt swap out another mattress and it's just wasn't as comfortable as when I dealt with Julio. He hands down treated me like a friend from the second I opened the door to the store. Thank you Julio for being so patient and not pushing me and literally telling me "you are not buying a mattress tonight". I absolutely LOVE my new bed. I will say when the second one came it had such an awful strong smell that has now (3 months later) started to go away. I did and no lie still have the thought it was a returned and cleaned mattress that was brought the second time. That's on me as I meant to call and talk to him about but at the end of the day I'm happy and sleeping better then ever. One thing I will add is this mattress is advertised as "cooling" It is cool to the touch but is not cooling once laying for 10 minutes. If you really are in need of the cooking technology spend the extra $3000 for the temperpidic artic cool. If I didnt want to pay in full and was cool with financing I would have done that. It may be more cooking without a mattress cover but that's %100 needed for longevity. I even bought a cooling cover but it's not the same. This is something the mattress designers should think about and consider when creating the mattress'.”
“Michael was friendly, knowledgeable and has amazing customer service. He listened to my concerns and recommended the perfect bed. If you want amazing customer service and looking for a bed, this is the place to go.”
“Carol killed it. Give that woman a raise!!We were debating between a Stearns & Foster or a firm tempurpedic. Carol worked her magic, was patient during our 3 day decision process and even found us a deal on a returned king firm tempurpedic.If you’re looking for savings ask what returned mattresses they have in stock, you may find a golden egg. Thank you, Carol!”
“I worked with Bill from this store and he was an absolutely amazing sales rep. He took care of me in a professional and timely manner. We got the deal done quick and easy and a delivered scheduled in the same week! I will recommend anyone I know who needs a mattress to my man Bill.”
“What a delightful experience it was picking out two mattresses to furnish my new condo. Marco, the store manager, incredibly knowledgeable, patient, and kind. He had an efficient process for zoning in on the mattress that would work best for my preferences. There was absolutely no pressure from him to buy the more expensive mattress either. All of the employees were super friendly, and the place is very well kept and clean. If you’re in the market for a mattress, this is the place to go!!”
“Shauntell was the sleep expert who assisted us to buy two twin mattresses during the past week. She was very helpful and patient with us as we were deciding on buying a different type of mattresses for each bed. We had to return a box spring because of the height, and again she helped us through that process. We were very surprised how easy she made it. I had an equally positive experience with the delivery. The men arrived in time and were very courteous. They did not seem bothered at all that they had to take the box spring back. We've been buying mattresses for 40 years, mostly from stores like Macy's but I'm glad that we decided to shop at MattressFirm.”
10AM - 6PM
6353 W Fullerton Ave, Chicago
Mattress Stores
“The customer representative who help me with this purchase was very respectful and helpful he was a great representative of ur company it was a easy decision to purchase the bed thank you”
“I had a wonderful experience, purchasing a mattress with Thomas. I would say Thomas is more knowledgeable than many of the other experts I spoke with, he also was a very honest gentleman who I did not feel pressured by Thomas explained to me the benefits between a king and a queen, and made a reasonable argument for both, leaving the decision in my hands, but equipping me with the information necessary to make a good choice. I was extremely impressed with the level of service. I eagerly await my delivery, but if it’s anything like buying it, I know it will go smooth.”
“Jean Paul was our sleep expert and did a fantastic job in serving our needs. He was knowledgeable, kind, and patient during the process.He deserves a raise & and promotion.Thanks”
“Luis very helpful, very knowledgeable .Helped make the transaction easy, pain free, no pressure .Highly recommendWe had a follow up visit 3 months later and worked with Jon Paul.who was extremely helpful. Extremely personable and handled all of our needs.Highly recommend these individuals at this location in Mount Prospect”
“Steve was GREAT! He did not pressure me to make a purchase. He provided me with choices and kept the conversation real! I would definitely purchase from this location again! Thank you Steve!”
“Edith made a horrible day better. She was kind, empathetic and worked with our budget. I was going to go pay another place a visit before making up my mind but she nicely convinced me! I bought from her and never went to the next place. I will be telling all my followers to go visit her when they need a mattress!!! She was a real gem!”
“Al's expertise helped me realize my dream home. After searching through many manufacturer catalogs with Al, I am so pleased with all the furnishings I purchased through Al-Mart Furniture for my bedroom, living room and mulitpurpose family room. Pricing for all items was the best of all stores and online shopping I did. They delivered and set up all pieces which was a great help to me. I highly recommend you visit their store.”
“This American Mattress is now my go-to location for anything mattress related. Bobby is an amazing person to deal with. His knowledge and assessment of your needs is unmatched. We will be making a second purchase from him very soon.”
“Our shopping experience at the North Clybourn Ave store was nothing short of excellent.After Don S. greeted us and we explained our situation to him, he provided us with all the information we required to purchase the exact mattress and accessories we needed. We never felt any pressure and were allowed to take all the time we needed to ask questions.Don was professional, knowledgeable, courteous and friendly.I would strongly recommend Don for your Tempur-Pedic needs.PS - We've received our mattress and accessories and are very, very happy with our purchase.”
“Jim helped us buy our Purple Mattress today. We came in knowing what we wanted, both because we already have one Purple and because of some prior research. Jim made some other suggestions based on new available options and didn't try to push the most expensive one. He was also able to get us the Purple foundation and headboard, despite that not being a typical offering of the store. This is our second purchase from this location and we've been happy both times. Also, parent pro-tip: Our 3 year old was able to burn some energy running through the maze of mattresses.”
“Friendly and attentive service by the sales rep, and great delivery right when needed! The prices are right, and I am very happy with the new mattress and box spring: finally getting some great sleep again”
“Adrian was super helpful and wasn’t upset at all that my 9 and 7 year old children jumped on every bed and messed up every foot guard in there. He was knowledgeable and kind. Ideally I won’t need a new mattress soon but when I do I would definitely return to this store.”
“Great furniture store! Sales reps’ are helpful and informative from the moment you walk in until end of POS. There’s always new furniture, GREAT DEALS, and financing options with or without CREDIT are available. Love this furniture store!”
“10/10 experience walked into the store had great customer service and ended up walking out with a sofa that I very much enjoy. Would recommend checking it out and shopping here. Will definitely be making a return here to purchase more furniture in the future.”
“Local place that is family owned. Kevin Ward was our sales representative. Everything you're looking for is here. High quality service, help, pricing, and options. I'd absolutely recommend coming here to buy your new mattress. Ask for Kevin.”
“I had a great, low-pressure experience at this Mattress Firm with Sohail. The communication between myself and Sohail extended after the sale - he ensured everything was delivered properly as well. I would definitely come back if we need a new bed in the future!”
“Victor patiently worked with us over 2 separate visits and a lot of research on the purchase of two full mattresses. His services cannot be beat, super pleasant experience thanks to Victor and his excellent salesmanship.”
“The quality of product and quality of service are equal. Both are of the highest caliber, on any scale that you wish to measure them. It's easy to just say that a place is "five-star". It's difficult to say, "this is the ONLY place that I will ever shop for a bed". That goes for myself, as well as my entire family. We've been shopping there for a very long time. Pretty much as soon as they were in business. I've never had a complaint, and I've never heard any complaint from the numerous family members that utilize their service.In addition, you'll know that you're dealing with a very honest, fair, and extremely pleasant individual, anytime you walk in the store. THEY ARE THE BEST. Simple as that. I have over 3 million views on the reviews I've provided for Google maps. It will be hard to find another comment, like the one above, on my personal page.I say all of the above with conviction and confidence.(The pictures provided were taken after picking out my new bed, in West Rogers Park, upon returning to my condo. I will add pictures of the final setup on a later date...)The 2 new pics are with the frame, which has storage drawers below. Recommended by Shaya, at Matress King. It's a sick set-up!!!-✌?”
“Hailey, our sales person, was Aces! Excellent knowledge of all things mattress related. Excellent patience with our son, Jack. Allowed us to take him to his baseball game, come back, and close our deal while staying an extra half hour after close. Super nice and professional. Highly recommend her.”
“Found a listing on Facebook for their furniture store. Was a tad concerned buying without seeing it first. BUT, everything was exactly as described. Delivered the following day. Everything was in it's original box. Fair price. Nice people.”
“We bought a bedroom dresser set and sofa/love seat combo here last week. Staff was extremely helpful and prices were really good. We were able to get delivery of every piece 2 days after purchase. Would strongly recommend starting here.”
“I called requesting a delivery date before I could even get to town to pick the bed out and Anthony made it happen! Now the bed will be delivered hours after lease is signed. Many thanks”
“If you are looking at buying any latex bedding product, you need to use this company because a.) they make top quality latex certified products; and b.) they have HANDS DOWN the best customer service I have ever encountered. They genuinely want you to be happy with your product, and they will go to GREAT lengths to ensure your satisfaction. You can tell a lot about a company when/if you have to reach out to them AFTER the purchase. I purchased a 2 inch (soft) latex topper from them. They went above and beyond to ensure my satisfaction, and Maya in particular was very helpful to me. They worked with me and they will not give you a hard time if you need to exchange/return. I searched for months for latex bedding and I was torn on who to purchase from. I am so glad I decided to purchase from Sleep on Latex. Top quality customer service is paramount when you are making a big ticket purchase as is the case with bedding products. I cannot recommend Sleep on Latex enough! They are great, and I can assure you that I am SUPER PICKY about who I do business with -as I myself am a business owner. Go ahead and order from them, you will not be disappointed!”
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“Yvette and Jackie were both wonderful, Yvette serviced us when we came in to browse and was not pushy or overbearing but patiently answered our questions and was vary knowledgeable-I put a hold on the mattress and came in a few days later to make the final purchase. Jackie took care of me at that time and made sure that all the ducks were in a row for my financing and was very candid about the delivery time due to adjustable base being out of stock . Even though I have to wait two weeks, it was worth it with the wonderful customer service I received.”