Old National Bank is praised for its excellent customer service and friendly staff. Reviewers highlight the professionalism of employees like Arthur Torres, who effectively resolved issues with service fees. The drive-thru team is noted for being kind and efficient, completing transactions quickly. Alex C. received appreciation for his helpfulness and patience during account openings, even at closing time. Kerri, the branch manager, is recognized for her hard work and outstanding customer service. However, some customers express concern about limited drive-up hours, suggesting the bank could better accommodate busy lifestyles by extending hours on weekdays and Saturdays.
One of the worst banks with customer service and to top the worst branch manager Khaled who accused me to be a fraud when I went in with all the documents which was provided by the state of Illinois and city of chicago. A very unprofessional manager shows the character of the bank.
December 2025
Will not give me money with ID provided. Provided global entry (gets you into the country) with my CDL and got denied MY OWN MONEY. Changing banks. ASAP congrats you’ve lost my banking been a customer for 22 years
July 2025
Worked with bank for a HELCO with a supposed credit of $650 by keeping a minimum with auto payment for 3 months. Banker was not clear that it was deposit $3500 every month for 3 months even after confirming minimum of $3500 in account. Staff does not know their own products. Follow-up inquiries was just pass the buck
