Old National Bank is praised for its excellent customer service and friendly staff. Reviewers highlight the professionalism of employees like Arthur Torres, who effectively resolved issues with service fees. The drive-thru team is noted for being kind and efficient, completing transactions quickly. Alex C. received appreciation for his helpfulness and patience during account openings, even at closing time. Kerri, the branch manager, is recognized for her hard work and outstanding customer service. However, some customers express concern about limited drive-up hours, suggesting the bank could better accommodate busy lifestyles by extending hours on weekdays and Saturdays.
I had a problem with service fees after banking here for over 35years. Arthur Torres took it upon himself to rectify the problem and set my account so that this won’t happen again. Very professional and a pleasure doing business with. Thank you.
April 2024
I use the drive-thru frequently. Every teller is kind and courteous.They greet with me and say hello and complete my transactionswithin a few short minutes. They are wonderful!
April 2024
Alex C. Was very kind, helpful, and informative when opening an account. We came in at closing time but he took his time & did not rush the process. Appreciate it!
