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November 2023 by Giuseppe Bruno
Huge shout out to Kerri, Hickory Hills branch manager and staff.I appreciate Kerri 's hard work, knowledge and most of all her patients. Outstanding customer service.
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November 2023 by Moe Moe
Very bad customer service from the cashiers very bad customer service from the manager and unprofessional. I will never come back to this location again.
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August 2023 by Anthony Monstwillo
I only use the drive thru, when it was First Midwest Bank they were great, after they transitioned into Old National they did a 180, now when using the drive thru it's slow, no Hello's, no Thank You's. Every time would use the bank they could see had 2 dogs, would always send treats afterwards, now I pull up drop my deposit and just get a cold feeling there, they have lost all of that feel good customer service since they changed...The last 2 times I went they must of hired some new people, because it's gotten a little better, but seriously get a feeling now if I don't have a million dollar account I'm a nobody. Guess everything changes ?
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March 2023 by PalosRob: TMRC
Drive up hours are pretty bad. 9a to 5:30p every weekday. To better serve busy customers how about 2 days a week be week open to 7pm. Not everyone can get out of work and get to the bank by 5pm! Open at 8 am to better serve customers. Stay open till 1pm on Saturday. Customer's lifestyles have changed, so should ONB's hours.
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December 2022 by Khaled Obied
best customer service specially when you deal with the general manager Khalid
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November 2022 by R M
Worst bank ever it was ok when it was first Midwest Bank but now worst customer service worst online customer service you will wait all day for one stinking representative to come to the phone . And you transfer money and won’t clear till another 72 hours . Bad zelle transactions bad everything. I hate this bank
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August 2022 by Kevin Prin
I wish there was an option for 0 stars. This is absolutely the worst bank and the worst business i have ever dealt with. I have spent over 10 hours in total trying to get my account unlocked. I have gone into this facility numerous times only to find a pile of people waiting. Only one banker here every time i try to come to fix my issues. This bank moved money from one of my accounts to another causing late fees, negative balance, and i am unable to access any of my money. But dont worry just stay on hold for another few days or take off work and sit in the waiting room for hours.... this bank is a total joke.
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August 2022 by Nina Talso
Having to sit in li e at drive up for 20 minutes is ridiculous ....get you stiff together
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July 2022 by Taylor Fuhri
First Midwest has now transitioned to Old National. They shut down all first Midwest apps and I have not been able to access any of my accounts for 4 days now. I logged into old national with the credentials THEY GAVE ME and now my account is locked. On the letter I received in the mail it says customer care is open til 6, I called and they closed at 5. I do not like having no access to my accounts or my money. They also wanted you to download all your transaction history. I don’t have a computer and I didn’t receive the notice in time to do it so now I have no record of anything from my bank. They also charged my savings account for “undelivered mail” even though I’ve had the same address since I opened this account and receive all the mail. This seems shady and I will be closing my account here.
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July 2022 by Miss Jane Doe
Long lines and new system is HORRIBLE - tellers not trained and learning on the job. I won’t be back to this location…only one teller open. Time to move on.
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November 2021 by Sad AMV :'v
Complete utter garbage of a place, incredibly horrible customer service, time to change to chase
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October 2021 by Jim Smith
Great Employees. Great Bank.
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August 2021 by Janet Contant
This is usual to see a long line and only two open slots for this branch. Sometimes only one open. Maybe they need to hire more tellers for peak times, like morning and late afternoon shifts. Terribly slow!
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July 2021 by عبدالله حزيران
Customer service on the window is one of the worst services. I will finish my job in this bank and open another bank
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July 2021 by Adam Zart
Slow Slow Slow! Takes for ever....
