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August 2024 by Gary Mentgen
Outstanding personal service.
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April 2024 by Lucia Juris
I use the drive-thru frequently. Every teller is kind and courteous.They greet with me and say hello and complete my transactionswithin a few short minutes. They are wonderful!
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April 2024 by Mohamed Yafai
Worst costume service ever at the drive through, the lady was mad because I had large amount to deposit, she told me next time I have to come early otherwise she won’t take my money
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April 2024 by Kasia
Alex C. Was very kind, helpful, and informative when opening an account. We came in at closing time but he took his time & did not rush the process. Appreciate it!
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March 2024 by Dm6ripper ___________
Get a new bank. Old National has been the worst since they took over First Midwest
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January 2024 by c kisok
One teller window open, after waiting 20 minutes asked if possible they could open another. Was told short staffed and perhaps I should apply for a job with them. I now go to Palos Hts. Branch and get wonderful service from a knowledgeable staff.
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November 2023 by wael mohamed
Worst Personal banker
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November 2023 by Alejandro Guerra
Their debit card design is ugly.
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November 2023 by Giuseppe Bruno
Huge shout out to Kerri, Hickory Hills branch manager and staff.I appreciate Kerri 's hard work, knowledge and most of all her patients. Outstanding customer service.
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November 2023 by Moe Moe
Very bad customer service from the cashiers very bad customer service from the manager and unprofessional. I will never come back to this location again.
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August 2023 by Anthony Monstwillo
I only use the drive thru, when it was First Midwest Bank they were great, after they transitioned into Old National they did a 180, now when using the drive thru it's slow, no Hello's, no Thank You's. Every time would use the bank they could see had 2 dogs, would always send treats afterwards, now I pull up drop my deposit and just get a cold feeling there, they have lost all of that feel good customer service since they changed...The last 2 times I went they must of hired some new people, because it's gotten a little better, but seriously get a feeling now if I don't have a million dollar account I'm a nobody. Guess everything changes ?
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March 2023 by PalosRob: TMRC
Drive up hours are pretty bad. 9a to 5:30p every weekday. To better serve busy customers how about 2 days a week be week open to 7pm. Not everyone can get out of work and get to the bank by 5pm! Open at 8 am to better serve customers. Stay open till 1pm on Saturday. Customer's lifestyles have changed, so should ONB's hours.
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December 2022 by Khaled Obied
best customer service specially when you deal with the general manager Khalid
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November 2022 by R M
Worst bank ever it was ok when it was first Midwest Bank but now worst customer service worst online customer service you will wait all day for one stinking representative to come to the phone . And you transfer money and won’t clear till another 72 hours . Bad zelle transactions bad everything. I hate this bank
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August 2022 by Kevin Prin
I wish there was an option for 0 stars. This is absolutely the worst bank and the worst business i have ever dealt with. I have spent over 10 hours in total trying to get my account unlocked. I have gone into this facility numerous times only to find a pile of people waiting. Only one banker here every time i try to come to fix my issues. This bank moved money from one of my accounts to another causing late fees, negative balance, and i am unable to access any of my money. But dont worry just stay on hold for another few days or take off work and sit in the waiting room for hours.... this bank is a total joke.
