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“I’ve been coming to this pet store since they opened and Rob is the reason I keep coming back. This place is another bougie pet store with organic/holistic/vegan/etc pet supplies but Rob goes the extra mile for the customers. He is professional, extremely knowledgeable, helpful, friendly and inviting. Not only is he excellent at helping pet owners find what they need, and what they didn’t know they needed, he provides the type of customer service that keeps customers loyal. Honestly, he should be a regional manager or something that oversees how all locations interact with customers because they would probably see a significant bump in sales and repeat customers. It’s a nice store with nice products but doesn’t matter how nice your store is if you don’t know how to treat customers. You can just tell he is a good guy and I trust his advice about my four legged family member just as much as my Vet’s.”
“EVERYBODY needs to visit this place and pick up an adorable cake. I buy them for my dogs every year and they are SUPER affordable. Abby helped me yesterday and she was an absolute doll. She was so friendly and made sure I loved the cake! It is always a 10/10 experience here. I will always recommend this place! An absolute gem in the suburbs.”
“Excellent service from start to finish. Managers are always in touch. Even after the end of the transaction, they are interested in the fate of the kitten. Our baby was handed over to us full, clean and cheerful. We are happy with the new member of our family and just in love with him. P.S. The first photo is our first meeting. The second and third photos are 2.5 years later.”
11AM - 6PM
170 Yorktown Shopping Center, Lombard
Pet Stores
“Aliyah was great in helping us adopt our Shiba Inu Puppy! The customer service, cleanliness and quality of Furry Babies was incredible and we will definitely consider getting our next dog here!”
“We love Hollywood Feed! The wash bays are perfect for our dog and we usually use the food delivery service which makes it possible to not worry about forgetting to get the food for our dogs. It's a wonderful service!!”
“You would think, as a teacher, when I hear "back to school" in the middle of summer, I would cringe. Instead, I get excited knowing it's time to pick a classroom pet. Pet Supplies Plus has everything I need to get ready for a school year like no other. The staff is friendly, and the animals are adorable.”
“Love my local PSP. Has all my kitty needs and the staff are always chill and friendly. They will get you the best deal and price match. The one I used to go to in the city was also excellent. I don't go anywhere else for my pet supplies.”
10AM - 7PM
8520 Brookfield Avenue, Brookfield
Pet Stores
“Xavier was the most helpful person I could ever ask for. In the recent winter freeze I realized my dog needed snow shoes, after going to MULTIPLE stores I called this location. Not only did he tell me that they had them in stock but also told me how to measure my dogs feet for the right sizing and explain everything to me so well. Genuinely so thankful for urban mutt and their employees!”
“Thank you John for taking care of my brothers and myself for years now. Our three dogs and cat are in great healthy conditions thanks to your products and good food! P.s one of the brothers lol”
“Employees are professional, helpful and courteous every time. I love the pick up option and the quality of pet products offered. Not to forget - The self bathing area is wonderful for guy!”
“My boy's favorite pet shop! It's small but literally has everything he needs. The staff is super awesome too, they always inform us of events & get togethers. They even gave my pup some birthday cake on his birthday.”
“My Dogs Groomer has been amazing! Love their setup and naturally caring environment , I have 2 doggies who have been their customers for years , and would not have it any other way… highly recommend”
“A wonderful experience at Two Bostons(Burr Ridge)my yorkie(Sage)loves her new pink harness. I also received a welcoming postcard from Patricia which was so thoughtful.”
“I have loved using Wood Dale Pharmacy for our in-clinic compounded medications. The prices are great and the customer service is even better! Very polite, quick responses, and do what they can for competitive pricing.”
10AM - 8:45PM
225 Yorktown Shopping Center, Lombard
Pet Stores
“This was my first time coming here & i absolutely loved it. The owner was so welcoming &she had so much variety of treats . I was scared the poms were going to
Be picky but they licked the plate clean. I also bought some treats and they loved it as well. Definitely coming back to buy some treats and future birthdays. Thank you so much ?”
“I've been visiting the Villa Park store for a few years, the staff is always friendly &helpful. The self wash stations are convenient. I tried the delivery service for the first time and I was more than satisfied with the ease of the online order with their own staff delivery. I got my order next day and received a text when my order was at my door. Definitely recommend this store, they have customer service figured out.”
“We took my Rusty to the Puppy Shop for so many years. They were always so patient and kind to him and made him look so handsome all the time. We said goodbye to our Rusty yesterday and was thinking of all the people who were kind to him over the years and the people at the Puppy Shop always were. I always recommend this place to people with pets. Thank you so much Puppy Shop!”
“An A+ for this store, I was there today and the guy at the cashier when I asked him if he could call someone because I needed help with some medicine for my dog, he immediately called so I could receive assistance, then a guy named Armando came and was super friendly, he took all the time necessary to explain to me about everything I was asking him, excellent worker, thanks to the attitude of these people of course I will gladly return to this store, I wish other stores had staff as cordial as here!!”
“L'pooch salon is the best dog grooming place I have experienced. The first thing that catches my eye is how clean and beautiful the place is, which makes me very comfortable my Bambi will be in a safe environment. Sandy is very sweet and professional. She really does a great job. I totally recommend this place.”
“I just had a positive first time experience with this pet grooming salon. They asked how I wanted my pet groomed and they did a nice job. I had called a couple of times prior to the visit and they returned my phone calls promptly. I recommend this pet grooming salon.”
“My very first visit, they have such an interesting variety of everything, food, treats, etc. My dog thought it was a buffet for sniffing. I really enjoyed my products, very reasonable prices. So glad to be able to help a local business.”
“The people at CatNap from the heart are very professional, kind, and courteous.I had a wonderful and pleasant experience and I found my little fur baby and brought her home. The process was rather quick and I was out the door within 10 minutes! These people are great at what they do and their customer service mannerisms in dealing with customers is awesome! Thank you for your help
Carlos A. Morges”
“I'm glad we stopped here today. The owner was very friendly and helpful. Not to mention the large selection of things to buy. We spoiled our dog today. Highly reccomend this place for your pet.”
“Great prices, on food and grooming, this is the only groomer in the area that my dog is excited to go see! So I know they treat her well. Always looks and smells amazing, thank you guys for all you do!”
“Christmas is here at Scratch N sniff. Visit and get all the sweet things for your family and friends. Christmas is around the corner and you don't want to be caught giftless. They have all you need for all ages, friends and family.”
“When the owner heard my situation with my cat and I, she threw in a couple of samples of treats, some food and water bowls that were given to her by a supplier and special ordered a product that I couldn't find anywhere but online. I highly recommend Ruff Life for all your fur baby needs!”
“Great people! They always have great recommendations and are so friendly and welcoming. They carry quality food and treats for dogs and cats. Highly recommend!!!”
“Very helpful staff. I needed a specific blend of food for my dog & one of the employees at the Westchester location referred me here. I called and they confirmed they had it & held it behind the counter for me.”
“After asking the knowledgeable Clerk about a rash on my dog's belly she prescribed me an ointment that was over the counter that work great the little Maddie's running around happy as a little mutt that she is”
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“Oh no, went in looking for a chew toy for the family pooch, we walked out of there with a plethora of chew toys squeaky ones and chewing ones, two outfits and even some dog food! Store was WELL stocked and our check out was fast! Saw a rain coat and boots I'm definitely coming back for!”