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February 2024 by Rama L
Have been bringing my dog here for nail trims. On the last visit he was injured, no one told me. When they gave him back to me I could tell something was wrong as he didn't want to walk and refused to jump as he usually does back in my car. By that evening he lost function of his back legs. The vet diagnosed a pinched nerve. We called Petco to report this and ask for an investigation and our complaints were dismissed. I called again a week later and finally spoke to the groomer Armando to ask what happened. He admitted to pulling on my dogs legs to get the right angle. This should never be done. You don't pull, you get help. We asked for a manager and the manager was dismissive saying that we waited a week, even though this was the second call. They're pulling on dogs legs which can easily lead to injuries. Our dog was hurt while in their care and he may never fully recover.
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February 2024 by Alex E
Overall great prices on food
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February 2024 by James C
Very poor customer service. As a new dog owner I was excited about purchasing some items for my new puppy. But these two ladies at this location were just rude and didn't care. My first and last time shopping at petco. 1/24/24 5:30PM
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January 2024 by Poe Pimpin
Ordered online but actually made it to the the store before it was pulled.. the cashier pulled it and completed the with no problem or hesitation.. very polite and courteous
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January 2024 by Bwalya Mpolokoso
Took our little pup for grooming here… nice service indeed
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January 2024 by ISRAEL LAGUNAS
Tanks great helpful workers
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December 2023 by Familia life
Great with fitting in very friendly with dogs. Calls back to confirm time. Call to let you know when your pet is ready.
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November 2023 by Debra Anderson
We are very disappointed with theGrooming Service.——-Alexandera Cut our Little Schnauzer Ginger’s Beard off .——-She ruined her Appearance .———Cut off her so much hair that Ginger looks Ridiculous. Almost unrecognizable.——My Husband actually Paid PetcoIn Hillside Illinois for this Mistake.Awful ——-Horrible ——-Unacceptable ——Amateurs ——
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November 2023 by Kristine Santoyo
This store is neat, and clean. Everyone is friendly. Cashier was outgoing, knowledgeable and super helpful!
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October 2023 by Kimberly Posley
Armando is a Master groomer and is the absolute BEST!! He takes care of both my breeds very well that can be difficult. He truly cares and that’s why I keep returning!!
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October 2023 by Lovely Sumtimes
He loves his $1.75 each DAISY treat from Petco.
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October 2023 by Angie
If I could do ZERO I would!!! Worst customer service. If it is not one thing with management it is another. I arrived 12 mins early to drop off my two dogs for their 10am appt because they always drag to check in and making me late and now apparently they can’t check in pets until groomer arrives for their shift. What kind of obscured policy is that?!! I pleaded to please work with me as I needed to get to work and I couldn’t wait 10-15 mins after 10am to check them in, they see me struggling with two dogs, and my toddler not even then would the grooming manager make an exception. You’d think if I’m bringing in my two dogs it would mean that they have space to place them in, right?!?
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August 2023 by lotus m
The ferrets cage was literally filthy and filled with flies. I asked one employee and she said they clean is once again and that they’re “messy animals”. I asked another employee and she seemed annoyed that I was bringing it up again. In the pictures you can see the pile of feces in the corner as well as one of the multiple flies inside of the cage with the animal. I’ve been coming to this store since it opened i’ve never seen a cage like that left in that condition.
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August 2023 by John Meyers
I especially appreciated the cheerful and friendly clerk who checked me out; his enthusiasm was infectious.
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August 2023 by Manatee 101
I came here to pick up a Doordash order. The place and employees were generally really nice, but the manager was pretty rude and condescending towards me when trying to pick up the items. He scolded me while on the phone for picking them up without his approval when an employee told me to do so. Yikes.
