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“Purchased an auction unit at this facility and they made it super quick and easy! Ginger and Joey are great people who value their costumer service, thanks to their help I've had the best auction experience thus far! Not to mention its clean and temperature controlled and even better they have a drive in garage, elevators, and multiple dollies! Would gladly come here again for auction or to get a unit of my own!”
8:30AM - 5:30PM
60 Lake St, Northlake
Self Storage
“Great secure, clean and up to date storage lockers. Scott the manager in charge of the North Lake Metro Storage location, is a great guy to know and talk to if you have any issues or problems. Wish all managers were like him. Keep up the great work Scott and keep in touch.”
“Rent at the Diversey location. Great experience. Roberto help me a lot to find the best storage to feet my need. Price is very nice compared to other storage companies”
“Had a great experience with Victor Rivera jr.
Very knowledgeable and answered all my questions. And was a great help. And kind. Profesional and well mannered. Good experience for a first time customer. And remembers customers by their names what I've noticed when different customers walked in. And as he was showing me to my storage unit.”
“Ken and his team did a great job from start to finish with our move. Great communication and follow up. I don't want to move again, but if I do, Chicago Office Movers are my first choice.”
“Anita Provided Awesome Service Taking My Payment An Also Very Amazing Customer Service I Will Recommend To Family And Friends Thank Again Anita For Your Great Service”
“Shout-out to Yvette & Angela thank you for the great customer service!! I will definitely give them a call if I need a storage space again. Beyond excellent service !!!”
“Amazing customer service!!! I had to change my reservation a couple of times, then due to travel, I was difficult to reach. The manager was so patient and accomodating! I really appreciate manager Paul taking the time to help me and my daughter get everything set”
“Very happy with this experience. Harmony (site manger) did an outstanding job of taking me through the lease experience. Very professional, knowledgeable and thorough. I highly recommend trading with Metro Self Storage in Oak Brook Terra ce.”
“Bianca is knowledgeable, very professional and excellent at explaining the different options available to the client.
Very clean facility and ideal location.”
“Joey Rios, exhibited next level customer service as he went above and beyond. The customer service provided makes me think doing business with this location was good decision.”
“This place is perfect !!! It’s clean safe and convenient . The rental office is run by Carol . She is super friendly , Takes her time and is very very professional ! She helped my family more than a couple times ! Give the sweet lady a RAISE as she is a gem ?”
“This would easily have been a five if not for the damaged property, lack of response and the delivery driver. My move was from Midwest to the East coast. My experience with the team in Chicago was excellent. I was going into storage initially. I was told it would go into crates, I was told I could use my own blankets. No crates and my blankets disappeared in the process. The driver on the delivery end was very aggressive and was only concerned about how the outcome looked for him and not whether I was a satisfied customer. Moved items into the house to discover many items damaged. The major item was a stand up desk that I will have to replace at my cost.
Have reached out several times to the team in Chicago with no response. In the end it was disappointing.
I revised this to a 5 star, as it was my experience with the team in Chicago and that same team resolved all issues to my great satisfaction. I do believe I can recommend this team as they are very customer focused.”
“The act of moving itself is stressful. Now add on storing your belongings and there’s a whole new level of uncertainty. Diane was there to help me from the beginning answering any and all questions I had assuring me I was making the right choice. She was right. She really took the stress out of this part of my move. I always leave with a smile knowing she’s around to help! Thank you.”
“Stored my stuff for a year and this is one of the cleanest storage facilities I’ve ever been to. It was always very well kept. The moving process in and out was easy. I didn’t like that I had to buy a Cylinder lock when I already had a disc lock from previous storages, but that’s okay, it still worked out. Grateful for storage manager Sandra’s great customer service.”
“Perry, the Store Manager, at the Harwood Heights location is very kind and eager to help! At move in, he showed me where my units were in the maze setup they had. Perry was very thorough with walking me through the steps of driving in, information about where to get cards and their hours. Highly recommend going here because of the customer service.”
“I Albert Robinson rented a storage space today and manager Leandra help me get settled in and she was awesome very nice and very helpful. I was very impressed with her. Thanks Leandra polite”
“Being from a military background, I have had to use storage facilities more times than I can count. Most of the time, it's a very impersonal experience (very transactional). However, i must say... I have never had customer service like I do with Candace and Joel! They are extremely friendly, super helpful, and very knowledgeable. These two always go above and beyond. I always leave feeling like I had just visited extended family vs. simply paying my bill. The warm and friendly customer service should not go unnoticed and should definitely be recognized!”
“Annie provided outstanding assistance to me in assisting with my move in on Saturday. We were running quite late, but she assured me and my crew that all would be ready when we arrived. Annie went out of her way to clearly explain the facility procedures, demonstrated operation of the keypad entry and lock, and got me through the paperwork with thorough explanations of rental details, while in record time. Her upbeat and friendly demeanor made the arduous experience pleasant. The facility itself is clean and bright, the loading dock is large and easily accessible from both street and storage units, and large, easily maneuverable carts are ready for use immediately adjacent to the dock area. If I could give Annie and Life Storage La Grange Park 10 starts, I would do so in a heartbeat!”
“Barb is the Best! Always at the desk and always with a smile. Feels like family every time I come in to pay my storage bill. Now if only this company could duplicate Her! They would corner the market! ???❤️”
“My son was moving from the Chicago area to Charleston, SC for his job. STI came to our home and gave a very fair quote for the move. They were responsive to all of our questions, were on time for the pack and move and got his items delivered timely with no damage whatsoever. Communication before, during and at the time of delivery was outstanding. I can't say enough great things about this company. He was in good hands. We will definitely use STI in the future.”
“Delivery and assembly of yardbird patio set.
Great service! They arrived when they said they would. Assembled everything. And positioned the items in the locations we requested.”
“Great storage space. Great staff and very convenient. Barb and Angie were very helpful and informative with all of my questions and concerns. I’d highly recommend this location.”
“Rocío was a pleasure to work with. She showed us what our potential space would look like. She answered all our questions and was very helpful. I definitely recommend renting at this location.”
“The property manager Aldo at public storage is extremely professional and always willing to answer questions, excellent communication skills. I recommend this public storage to anyone looking for storage Space excellent! Excellent! Extremely clean facility”
“The lady in the office is super nice and friendly. The storage facility itself has a very weird smell. I found a dead mouse in my unit. There are many units there that are used to store food products, not sure if that causes the rodents….”
“The ladies were very nice. They were closing but still allowed me to come in, they were patient and answered all my questions thoroughly. I left purchasing a unit and very satisfied.”
“Been here 10+ years. Veteran. Loved the management from Jason, Desi and now RD. management is top notch geeat amd understand BUT the pricing for long term customers could be better and more reasonable. Might be forced to move out soon if no changes happen.”
“Denice is a fantastic manager. She has answered all my questions and fit me with the correct size unit at a decent,affordable price. She's very friendly! Thank you Denice”
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“LOUISA .. was beyond outstanding, amazing and extremely professional. I highly recommend speaking with her if you’re lucky. Louisa was very helpful and calm and very patient with my questions and notes given to help me feel comfortable with the process of a rental. She’s amazing, thank you again for everything. The units ( inside controlled) are very nice and clean.”