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“Farrah had great customer service, explained what concerns I had regarding my bill and made the process fast and efficient. Would be recommending my family and friends this place, Thank You Farrah!!”
“This was the most seamless and wonderful experience I have had setting up a storage. Anita and chinika where the most wonderful people and made my life so easy by explaining the app to me.”
8:30AM - 5:30PM
60 Lake St, Northlake
Self Storage
“Great secure, clean and up to date storage lockers. Scott the manager in charge of the North Lake Metro Storage location, is a great guy to know and talk to if you have any issues or problems. Wish all managers were like him. Keep up the great work Scott and keep in touch.”
“Victor was super helpful and kind! Helped me think through all the options and get a really good deal I’m quite happy with, and worked with me on the day of move in to make sure the process was smooth and easy. Really great experience!”
“Roberto was awesome!! I need a lot of help with my mom’s unit, and he was so efficient and professional! Facilities were very clean as well, such a breath of fresh air compared to other storages!”
“Ken and his team did a great job from start to finish with our move. Great communication and follow up. I don't want to move again, but if I do, Chicago Office Movers are my first choice.”
“Tina was so helpful finding the best option for the space we needed. Her customer service made this experience the best!! If ever need another storage room we will definitely return! Thank you again Tina!!!”
“Liz Wolwark at SmartStop Storage at 1600 Busse Rd in Elk Grove Village provided one of the best customer service experiences I’ve had in a long time.
I called because I needed to downsize from a 10x10 storage unit to something smaller, and Liz immediately jumped in to help. She took the time to understand what I was storing, explained my options, and recommended the perfect unit for my needs without trying to upsell me.
What could have been a stressful process turned into a quick, easy, and seamless transition. Liz was friendly, knowledgeable, patient, and genuinely cared about making sure I got exactly what I needed.
Customer service like this is hard to find. Going above and beyond isn’t just a phrase with Liz—it’s how she treats her customers. SmartStop is fortunate to have someone who represents the company with such professionalism and kindness.
If you’re looking for storage and have the opportunity to work with Liz, you’re in excellent hands. Highly recommend SmartStop Storage in Elk Grove Village and especially Liz for making the entire experience effortless.”
“Trevor was great and made the process quick and easy
I had to come back and give praise to Carlos as well. His customer service is unmatched. You guys are the best!”
8:30AM - 5:30PM
1944 N Narragansett Ave, Chicago
Self Storage
“Love this place been with them since 2017 8 years and it has become expensive.when from $280 too $740 a month. looking for something cheaper getting expensive for me but the place is well maintained would love to stay because it's a Secure place but after my accident can't really afford it”
“Diane, manager of public storage at my location, was extremely helpful and very pleasant. I was very pleased with my first day encounter. The location is very clean and ample for my needs.”
“This would easily have been a five if not for the damaged property, lack of response and the delivery driver. My move was from Midwest to the East coast. My experience with the team in Chicago was excellent. I was going into storage initially. I was told it would go into crates, I was told I could use my own blankets. No crates and my blankets disappeared in the process. The driver on the delivery end was very aggressive and was only concerned about how the outcome looked for him and not whether I was a satisfied customer. Moved items into the house to discover many items damaged. The major item was a stand up desk that I will have to replace at my cost.
Have reached out several times to the team in Chicago with no response. In the end it was disappointing.
I revised this to a 5 star, as it was my experience with the team in Chicago and that same team resolved all issues to my great satisfaction. I do believe I can recommend this team as they are very customer focused.”
“Bianca is knowledgeable, very professional and excellent at explaining the different options available to the client.
Very clean facility and ideal location.”
“All My Sons did a great job. We had a ton of furniture and boxes. The crew was very professional, careful and helpful. They all stayed until the job was complete to make sure everything was to our satisfaction. I would highly recommend.”
9:30AM - 6PM
0S680 IL-83, Oakbrook Terrace
Self Storage
“I had an excellent experience with Public Storage at 17W170 Roosevelt Rd in Oakbrook Terrace. I stored my car there for about 14 months, and I’m genuinely impressed with how well everything turned out.
From day one, the facility felt secure, clean, and well-managed. Access was always smooth, and I had peace of mind knowing my vehicle was in a safe environment. After more than a year in storage, I was very happy to find my car in great condition with absolutely no damage or issues.
It’s clear that this location takes pride in maintaining high standards, and it really shows. I would definitely recommend this Public Storage facility to anyone looking for a reliable and trustworthy place to store their vehicle long-term.”
“Dan and Ally were phenomenal in helping me set up my storage unit and explain all the details easily for me to understand and follow! If you’re looking for a place for Short or long-term storage extra space storage is a great choice! I’ve been a resident of the area for many decades, and this company has come in handy numerous times!”
9:30AM - 6PM
9501 W Grand Ave, Franklin Park
Self Storage
“Sandra is absolutely wonderful she really knows how to take care of your needs and by far one of the kindest sweetest person I've ever met. This place have the Best prices out of the other 3 places around Melrose Park and Franklin Park and overall very clean and convenient easy to get to storage units Thank you Sandra”
“I just had, to write this review I came into rent a, storage unit miss Geri made every thing simple and easy I got a great deal on the unit the outside was very clean and well taken care of and most important it is very close to my house and the customer service was top notch thank you for helping me find the right size unit !!!!!”
“Overall, we were satisfied with Allied. They did break a paper shredder. I'm not sure why it wasn't packed in a box like almost everything else was. On delivery, the crew accidentally took my two wheel dolly. They used it to return the furniture wraps to the truck, and didn't bring it back. Other than those two things, we were happy.”
“Came here to get a storage unit while in the process of moving, Latisha in the office was most helpful! She showed me different sized units and answered all of my questions. I’m very glad I chose to come here and would definitely recommend this place to anyone else looking for a storage unit.”
“I had a fantastic experience at Public Storage thanks to DD! Renting a storage unit isn’t usually something people look forward to, but she made the entire process easy, enjoyable, and stress-free.
DD took the time to help me find a unit that was convenient and easy to access. She didn’t just point me in the right direction she personally walked me back to the unit, showed me exactly where everything was, including where the carts are kept, and made sure I was comfortable with the layout.
What really stood out was her personality. She was friendly, professional, knowledgeable, and genuinely pleasant to work with. She turned what could have been a boring errand into a great customer service experience. Public Storage is lucky to have someone like DD on their team. Highly recommend working with her if you need a storage unit!”
“Perry, the Store Manager, at the Harwood Heights location is very kind and eager to help! At move in, he showed me where my units were in the maze setup they had. Perry was very thorough with walking me through the steps of driving in, information about where to get cards and their hours. Highly recommend going here because of the customer service.”
“My son was moving from the Chicago area to Charleston, SC for his job. STI came to our home and gave a very fair quote for the move. They were responsive to all of our questions, were on time for the pack and move and got his items delivered timely with no damage whatsoever. Communication before, during and at the time of delivery was outstanding. I can't say enough great things about this company. He was in good hands. We will definitely use STI in the future.”
“Barb is the Best! Always at the desk and always with a smile. Feels like family every time I come in to pay my storage bill. Now if only this company could duplicate Her! They would corner the market! ???❤️”
“Thank you Rene, for helping me stay and be a customer of you, and finding me better prices than other storages, I'll definitely be back just when your around. You have an awesome vibe.”
“The property manager Aldo at public storage is extremely professional and always willing to answer questions, excellent communication skills. I recommend this public storage to anyone looking for storage Space excellent! Excellent! Extremely clean facility”
“Yvette at your Roosevelt location is the best. Helpful to the fullest with knowledge of her job. Answered all my questions professionally with a smile. I will definitely recommend this location. Thank you kindly”
“I’ve been using public storage for a while now Rhonda is phenomenal. She’s always outside cleaning making sure everything is just perfect. The facility is very clean and she’s very professional with her customers. I’ve been renting there for two years and never had a problem. I do recommend renting here you will encounter the best Customer service while dealing with Rhonda. She’s an asset to the Company She is the Best thank you for taking care of all of us I do recommend if you need to store your belongings to come and see Rhonda”
“Extremely nice people to deal with! Prices for units are reasonable and affordable! Lucy and Denise are very helpfull and caring people !! I would highly recommend this facility! Very clean buildings and storage units!! Spacious units with high ceilings! Facility is gated and always seems like someone is there and working in the office ready to help!! Thank you so much Denise and Lucy! Thanks to the rest of the staff as well for being nice and professional!”
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“Matthew was very accommodating, professional and shared a superior level of product knowledge and tenacity. His attentive mannerism and customer service was awesome. Thank you”