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“Jeremy is a top notch Verison representative willing to help out an entire family. Multitasking and getting everything done, answering all your questions, and taking care of all your needs. I just switched from another carrier and we are very happy with the plan we got. I would recommend all of my friends and family to go to this store specifically with Jeremy.”
“Krissy helped me multiple times within one week, extremely helpful and made sure to spell out the numbers for me instead of just a quick over view of what deals were available. Thank you!!!”
“Marco's really helped me out with getting a new phone. Even hooked it up with alil something extra. One of the best Boost Mobiles around. Waited on really quick, and not in the store for long at all.”
“Erick was very very helpful today helping me with upgrading my phone. Very knowledgeable and friendly he answered all my questions making this the best experience I’ve ever had purchasing a new phone .”
“I came back in to add to my Google review because Jack did such a wonderful job with me. He ordered me a Google Pixel 8 Pro and it was free with my trade in. He put all the information from my old phone on my new one. Jack is the best!”
“I had a fantastic experience! I went in to purchase internet service, and Damaris was exceptional she explained how things would work and what I should expect. Answered all my questions, very knowledgeable and extremely patient. I will definitely be returning to this location in the future.”
“They helped me very well here. They explained everything to me. They transferred all my information to the new phone. I had cricket. And it changed me to boost mobile here and I'm happy. Thank you”
“Omg what a lifesaver it was a long process due to the other company not trying to relase my number but she was patient and even helped me get my accounts onto my new device”
“Absolutely amazing service, Amir was the best person to help us possible. He was so kind, patient and informative about the company products and services that my family member was able to get her phone issues resolved and needed up arranging a new internet service with them after the visit went so well”
“Thanks to Anthony and Anissa for helping me out they made the process of switching so easy and fast that I couldn’t believe we were done less than an hr for switching 6 lines I was prepared to be there half the day but they made it work highly recommend this place, they have people that know what they’re doing.”
“I recently upgraded to the iPhone 15 Pro Max with Boost Mobile, and it's been an amazing experience. The sleek design and stunning display make everything look vibrant. The performance is incredibly fast, and the battery life is impressive. Boost Mobile’s network is reliable, and setting up the phone was a breeze. The camera takes professional-quality photos and videos, capturing every moment beautifully. Overall, I’m thrilled with my new iPhone and the excellent service from Boost Mobile. Highly recommended!”
“Angel went above and beyond assisting my wife and me today to set up our new phones. He had the utmost patience and good nature. He is extremely knowledgable. Angel is a real credit to your company. He truly knows the meaning of customer service.”
“Great customer service. Great Personality. Helped me porting my number to boost and recovering my Gmail accounts on new phone.
Great budget friendly price, too.
Thanks, Harry.”
“Great Service! Came in for a upgrade and they helped me with every question I had, the workers were polite and there managers were as well! Would come here again for my next upgrade!”
“The rep was really nice and helpful and great. I was charged twice as much for the phone as it cost on the website and the phone is not that great but that was NOT the rep's fault. People send me a text message and it sometimes doesn't show up for hours after they have sent it to me! It also froze up first day using it and I had to take the battery out and put it back in to get it to work properly. It is a SUMMIT FLIP phone.”
“I had a great experience with be the two ladies in the story the other day. They worked on getting me set up with two new phones and lines along with great discounts. They also took their time to explain all the details about the purchase and even transferred all my data correctly to the new phone without being ask. Great customer service and great personalities.”
“Kayla Walker took care of me while at the store. She is so proffesional, yet personable, and a joy to do buisness with. She is well educated and easy to talk to. She found some outdated settings and corrected them for me. I am 100% pleased with her and totally satisfied. Thank you Kayla for an enjoyable visit to your store.”
“I visited the La Grange store today and received amazing service from the manager, Myki. He was very pleasant, helpful, patient and informative. He created an excellent experience. We went through all of the options available and he took his time explaining everything. I would highly recommend this store for any of your mobile needs.”
“Hilda welcomed me with exceptional patience & information.
A great leading contributor at TMobile.
Thank You very much for your time & patience. 10/10”
“I visited T-Mobile's store in Countryside, IL with my Samsung Galaxy 813. I had unknowingly changed my PIN, and was locked out of my phone. There was no way to unlock it, so I had to purchase a new Galaxy 816. My sales representative, Mercedes, was very patient and helpful, as she took me through the process of purchasing and activating my new phone. I could not be anymore satisfied with her service and will continue to visit your store for any needs that may arise in the future. Thank you so much!”
“I truly love this t-mobile they truly answered all my questions that I needed and helped me out thru everything. Love the Colombian staff that was there she’s the best!”
“My boyfriend and I wanted to get into a plan together. We first went to the T-Mobile in palos heights off of 127th and had a very crappy experience with a man named “Ali” who said we would walk out with phones that day, who lacked great customer service, didn’t give us a run down of our plan, didn’t explain the promotions and who was very rude. Ali didn’t know what he was doing or talking about .. long story short we raced over to the T-Mobile in Chicago ridge and Xavier helped us out. Now let me tell you we should’ve went to Chicago ridge T-Mobile all along. Xavier was very kind, explained our plan and promotions we were eligible for, he even had us there 30 mins after close bc my boyfriend and I came literally ten minutes before the mall closed. So if you go to this T-Mobile go to XAVIER. Xavier was very knowledgeable, quick and the definition of great customer service!!”
“Thank you Alan for your great customer service highly recommended to go here.Very polite and definitely knows what he’s doing. Thank you for helping me set up my phone. Promote him to manger ???????????????? Metro”
“I kind of think these bad experiences at this location are coming from the customer side. Whenever I go to this location, Erica, Anthony, and the others always go above and beyond to provide me with a good experience, including, staying after hours to make sure everyone was taken care of properly. Yes, they do try and "sell", but that LITERALLY their job. But, they always do it in a professional manner and exercise a level of compassion toward the customer. For lack of better terms, the crew there has some finesse. I've been here MULTIPLE times with MULTIPLE issues, and they ALWAYS make sure my problem is solved and taken care of. Quite frankly, that team deserves raises. They actually know what us customer service, a rarity in today's world.”
“The store was well stocked and the personnel was amazing and quick to attend customers. I want to shout out mari. She is super friendly and answered all my questions and explained in detail everything. The best verizon store in all of Chicago.”
“Great place to have a drink. Will the bartender is great and has a great vibe. Music from jukebox is great all varieties. Good place for slots to win and to lose it all back lol.”
“Wanted to say thanks to Doug for doing me a solid yesterday. My phone drowned at sea while on vacation in Mexico. Doug was able to let me barrow a used phone from the store and insert my SIM card for me to receive text messages that I needed to verify my accounts. Able to make a claim to the insurance to get a replacement in 2 days! I appreciate Doug being patient with me with the whole process!!”
“Great experience! I came in to switch from Cricket and open a new Boost Mobile account. The male worker was professional and really knew what he was talking about. He made the whole process quick and easy. Highly recommend this store if you’re thinking about switching!”
10AM - 7:30PM
5918 W Roosevelt Rd, Chicago
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“Good place the prices are good. The girl with the curly hair was very good made sure I understand the price and how to use my phone. She was nice I'll go back there next time”
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“I went in to trade in a phone I had since 2017. The store is clean and free from clutter. The customer service reps were all nice and helped each other out, when needed. The reps were also paying attention to their actual customers, which is sometimes hard to find these days. My representative was Leslie. She explained all the options to me, several times I may add since my older brain gets a little foggy. Leslie was polite and did not rush me in making my decision. She is the definition of true customer service. Thanks again Leslie!”