Metro by T-Mobile is a phone store that offers no-contract plans and has been serving customers for several years. Customers appreciate the helpfulness and politeness of some staff members, especially those who take the time to explain plans and assist with setup. For example, one customer praised a staff member for her good customer service and clear explanations, though noted that other employees and the manager could have better attitudes. Another customer highlighted the great service received from a staff member named Yari, who provided an excellent deal and was upfront about everything. However, some customers have experienced issues, such as difficulty paying online despite having a good credit score, and inconsistent customer service from different employees. Overall, the store has helpful staff and good service, but improvements are suggested in staff attitude and online payment options.
