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“Krissy is a fantastic employee. She spent a lot of time helping get my new phone up and running and explaining how things work. You are fortunate to have this outstanding employee!”
“I was having trouble setting up my new phone. I finally ran into Jack today. He said time me and by my count 81 seconds later my email was fixed my display was fixed and my settings were all properly adjusted! It’s been more than easy working with Jack. I’ve noticed another review said this store is unique to all of the rest. That is definitely a true statement. I hope this review reaches the top so if someone is deciding on what Verizon to shop at they will come to this one! Jack is EXCELLENT!”
“I visited Verizon today to purchase a new phone. D’Aiyress was an exceptional assistant. She effortlessly conveyed her expertise and made it easy for customers to understand. Additionally, she managed to assist several other customers simultaneously.”
“Faviola was so pleasant and helpful to work with. I truly felt like she was striving to obtain the most cost-efficient option for me and really cared about making my transition to a new phone as smooth and efficient as possible !”
“Came in and I was serviced by Linda, immediately when I got in she greeted and got straight to finding me the best iPhone deal and I walked out more satisfied, best customer service hands down!!!”
“Marco's really helped me out with getting a new phone. Even hooked it up with alil something extra. One of the best Boost Mobiles around. Waited on really quick, and not in the store for long at all.”
“I have a very good experience at this store I go there for the phone upgrade and frady helped me to choose the best one in very good price. Thank you for the good customer service.”
“Absolutely amazing service, Amir was the best person to help us possible. He was so kind, patient and informative about the company products and services that my family member was able to get her phone issues resolved and needed up arranging a new internet service with them after the visit went so well”
“Omg what a lifesaver it was a long process due to the other company not trying to relase my number but she was patient and even helped me get my accounts onto my new device”
“⭐️⭐️⭐️⭐️⭐️
Exceptional service — ask for Jose!
Jose, the store manager, truly went above and beyond for us. He did all of the heavy lifting—setting up our business account, adding 5+ lines, and making sure everything was done correctly and efficiently from start to finish. He was extremely knowledgeable, patient, and took the time to walk us through every promotion available so we were getting the best possible deal.
His associate Jason was also helpful, but Jose absolutely led the experience and made the entire process seamless. Because of how well we were treated, we’re already planning to move our personal lines over from Verizon next.
If you want things done right and want someone who genuinely cares, Jose is your guy. Highly recommend this T-Mobile location!”
“I recently upgraded to the iPhone 15 Pro Max with Boost Mobile, and it's been an amazing experience. The sleek design and stunning display make everything look vibrant. The performance is incredibly fast, and the battery life is impressive. Boost Mobile’s network is reliable, and setting up the phone was a breeze. The camera takes professional-quality photos and videos, capturing every moment beautifully. Overall, I’m thrilled with my new iPhone and the excellent service from Boost Mobile. Highly recommended!”
“Came to this store because it was in between elderly relatives and myself, both coming from about 25 miles. They needed help with correcting the rip off phones and service they were scammed into buying at Sam's Club in the Midway area. Victor S assisted us with great professionalism, patience and understanding. After about 3 hours and Victor making multiple calls to T-Mobile customer service (which I was on the phone with for 3 hours the night before trying to clear up the mess), Victor got everything rectified and even was able to get them a credit for what was claimed to be an unpaid first billing. Victor is such a great example of what customer service should be! Give this guy a well-deserved raise! Thank you, Victor! You are great!!!”
“I had a Great and wonderful experience at this X store location. As Soon as I walked in the door I was taken care of immediately from Jacky! She was amazing, super sweet and kind! She was very attentive to the issue I had, she is very knowledgeable, such an ALLSTAR! Jacky deserves all the praise in the world for her knowledge, hard work and dedication! I definitely recommend this store! Once again Jacky a Huge Thank You! You're definitely the BEST!”
“Boost mobile is definitely the way to go ?. I was giving some helpful saving information by an amazing staff, that help me save on my phone plan. And when I tell you it is a HUGE saving. Thank you Boost Mobile for having the best phone plan amoung all. Boost Rocks ?.”
“Jared was very easy to work with. I had many questions and he was able to answer them all . As I am not tech savvy I really appreciate employees who can do what he does and not make me feel stupid. Great customer service from beginning to end!”
“The young lady Sasha was a great help with me today informed me of things I needed to know that would make purchasing a phone inexpensive and easier totally fixed my situation and I left with a smile she’s awesome gooo Sasha”
“I stopped in this store because my phone wasn't working after leaving another MetroPC. Thanks to Vzma and her colleague, they figured out the problem and got my phone working! They both were so nice and took the time to figure out the issue. Thank You!”
“Had a problem with one of my phone lines and Marco was great! He was patient and explained the issues clearly, got our problem resolved quickly. We will return to him again. Highly recommend!”
“Great experience! I came in to switch from Cricket and open a new Boost Mobile account. The male worker was professional and really knew what he was talking about. He made the whole process quick and easy. Highly recommend this store if you’re thinking about switching!”
“First time at this location. The service was awesome. I would give this store more then 10 rating. I was assisted by Daniel, Asst. Manager and Melissa, RSR. I'm thrilled that I was able to get a new table.”
“Rafael was extremely helpful to me and my daughter. He is also very knowledgeable about the phones and assisted us by answering all of our questions as well as troubleshooting our technical issues. He's great 👍”
“Erik and Janeen were very friendly. Erik made sure I was taken care of as I was returning to get a screen protector and it was a long wait the day before. Janeen was fast and made sure i was in and out. She even gave me 2 very cute tumblers.”
“I just want to take a quick moment to say thank you to all the store representatives that work at this location. They all have been very helpful. I had to come to this location because the store in summit did not want to help me exchange my phone under warranty. I called and they asked me to come in and they assisted with me my warranty exchange right away! Thank you all for your service. It is very much appreciated.”
“I came in with a new phone & needed everything transfered over from my old phone.Elija was awesome!! He explained everything to me. I would highly reccomend him.”
“Lady who works there is awesome.. we're deaf and we told her that we can't hear.. she understood and helped us. Thank you Ms. For your time to help us with anything.”
“Sergio was my agent today and he was amazing 🤩 worked me out a great deal for iPhone 17 and iPad. Manager Victor is awesome 😎 he was very interactive and made sure I was worked out with the best deal. Plus the music selection was top tier ok 👍🏾 HIGHLY RECOMMEND this store. If you haven’t went get there NOW”
“Jocelyn excellent customer service at the T-Mobile 57th Harlem in Summit! Helping customers with their phone needs
diligently and keeps the line moving, so everyone gets help”
“I went into the T-mobile store on 103rd and Cicero with a problem with a broken piece of metal from my cable charger stuck in my phone! Iris was able to pull it out my phone safely without damaging my phone! Hence she saved my life! So glad that I stopped by and that she was able to help me!”
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“I came in May 27 to switch from ATT to Verizon. I waited to write the review to make sure my bill was all good and yeah. It’s amazing.
Lindsey was very helpful. She went over everything and explained all the changes and helped me with every step in getting new phones and switching to Verizon.
I saved so much money switching to Verizon.
ATT is awful.
My new phones have all been great.
5/5 stars for Lindsey!
I believe the managers name was Juan, he was also very helpful!”