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“Would like to Thank Eric (sale associate) for having amazing customer service. I had a billing issue that I was not able to resolve myself over the phone. I came in person so someone can help me. Eric was very kind, patient and listened to my problem. He called T-Mobile dept and assisted in taking care of the issue. Problem resolved. Thank you again!”
“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”
“Took my Mom in to replace her iPhone 13 with a 15. Only one person working on Sunday, and they were helping another customer, so asked us to come back in ~30 minutes. When we returned, a couple other folks had come in, but they honored our pace in line which was nice. The person helping us was efficient, knowledgeable, and professional, and we were in and out with the new phone setup (including new case and screen protector) in about 25 minutes. Not a bad idea to make an appointment before you come in, but definitely recommend this store”
“Had a purple line down the screen of my IPhone. It was diagnosed as screen damage. The tech replaced my screen in about a half hour and the phone now works like new. I wish I remembered the techs name because she was truly a great pleasure to do business with. She was knowledgeable, expeditious, and extremely congenial. Great work done by great people!”
“Mike Roe was great at handling an extremely difficult and complex problem. He literally spent hours on line , suspiciously exactly one hour with att trying to port my number over, and additionally with Verizon support accomplishing this goal. I’m so glad to be back with Verizon and to receive such fantastic service after a horrible att experience having calls not received due to network congestion and email not loading and timing out.”
“Aimee was very knowledgeable about all the products.
I needed a data plan for my business mobile hotspot.
And she took the time to explain the service and plans to follow in a few days.
Highly recommend and I will be back.”
“I came in this evening to pick up my new phone and to have everything transferred. The store manager, Jim stayed an hour past closing time to make sure everything was transferred and that I was happy with everything. He never rushed me and was truly FIRST CLASS!!! He also gave me a great deal on my accessories!!!!
I hope this branch appreciates him and pays him well. HE DESERVES A RAISE!!!!!!
Thank you Jim.”
“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“Charlene did an amazing job at helping me with the issues i was having on my phone. As someone who's not exactly "tech savvy" I appreciated how patient she was with me. :)”
“Stopped in Verizon with my son to check on upgrade. Natalie and Alissa were extremely knowledgeable advising us on our account. They pointed out we could save $30 per month/$360 per year by switching to auto pay from checking account. As far as upgrading best to wait till end of phone contract. Very courteous and professional! Highly recommend this Verizon store.”
“Awesome service! Najeh and Cecy customer service care is top notch. They made me feel welcomed and like part of the family all while providing the best service. Lifetime customer just because of both of these wonderful people.”
“I wanted to come on google for the first time and review this store. There was a young lady named natalie in the store the nicest person youll ever meet. She helped and took care of my needs. Amazing store. Amazing person.”
10:30AM - 7:30PM
929 E Irving Park Rd, Streamwood
Mobile Phones
“Just had to let you know what a good job Anderson did for me. I was in a desperate situation with my phone and went to my go to Cricket store for help. Anderson understood the problem I was having and was determined to solve it. Anderson is very knowledgeable, patient and doesn't give up. Anderson is an asset to Cricket !”
“We are very grateful to Chris A. for helping us upgrade to a new phone and update our account.
He worked hard to get us the best deal and easily flexed our priorities. This is my new favorite store! Fantastic customer service.”
10AM - 7:30PM
2180 W Lake St, Hanover Park
Mobile Phones
“This location Bre and Raul are the ppl to come see, they were extremly help, patient, and down to earth they both were quick and knowledgeable in helping me with my phone isssue, and I'll definitely be coming back Thanks again!”
“AMAZING!!! I had my screen fixed by Cubano and he had amazing customer service. They fixed my phone screen in 40 minutes and at a good price ! They also gave me a screen protector”
“Agent Lucas was very professional and explaining in great detail the various options I had as a customer, also taking extra initiatives in providing exemplary customer service. Appreciated his hard work and honesty, when purchasing a new IPhone and internet service. Thanks again. ?”
“WOW! Sam gave us terrific service. He communicated promptly, and did exact what needed to be done to fix my cracked screen.I got a new case, a screen protector, and a warranty, all for a very reasonable price.Highly recommended.Thanks, Sam & Always Cellular.”
“This is a great shop! The current crew, especially Brandon, are smart, friendly, patient and have the single focus of getting you what you want and need. Good old fashioned customer service!”
“Great customer service! ? Dave was very helpful and kind; he greeted me right away and helped me replace my son's sim super fast. He also answered all the questions I had. Thank you.”
“Adrian went above and beyond for me at the store. He helped me upgrade to a new phone while provided such a wonderful customer experience. He was patient and cracked a few jokes during the whole process. Give this man a raise, he deserves it. Just a wholesome human being.”
10AM - 7PM
1435 W Lake St, Addison
Mobile Phones
“The AT&T in Addison, Illinois is great! When I went in, I had a pretty difficult issue with my phone and “Jordan” and “Sebastian” helped me out. Although it was a complicated issue, they were super patient and kind throughout the whole process, not to mention they resolved my issue! I recommend this store!”
“Always go here for help and David was really helpful. On top of the great customer service, Brian was very knowledgeable on Samsung products! Amazing work t-mobile”
“This is my second time at this store and Alicia has been a life saver helping get a new phone each time. I told her I was trying to stay in my budget , definitely understood. Showed me the phone, activated. She's super helpful did her best to help me asap knowing I was in a rush to work. To anyone who has a habit of having to get a new phone each time and in a rush come to this store. Alicia is definitely someone you can rely on.”
“Nick was exceptionally excellent with his customer service skills and very patient with me and helped with his problem solving skills and his knowledge! Love the customer service he provided !”
9AM - 7PM
1440 Lake St, Roselle
Mobile Phones
“This store is awesome I needed a new phone. Elliott set everything up helped get what I needed. Thought I’d be there long but I was in and out. Best phone buying experience I’ve had.”
“A late post but wanted to share, had such a wonderful experience at this store last week. Raphael was very kind, professional and helpful to say the least. Not only did he help me upgrade my current phone I also saved money on my bill. It's not every day you run into sales representatives that make you feel wonderful about a purchase/service and go above and beyond to help their customers. Will definitely be sticking to this location from now on!”
“Jose was awesome ...so helpful and patient he walked me through the whole process of switching to new upgrade my new phone. I've been a cricket customer for 6 years and no one at cricket ever took time to help me so much! Thanks Jose! We will be back”
10AM - 8PM
170 E Lake St Unit B, Bloomingdale
Mobile Phones
“Kevin helped me with an issue on my phone and then he helped me reduce my bill. I was able to save money by reducing my bill from $70 to $56. So thank you Kevin for saving me money.”
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“I’ve written maybe 5 reviews in my life, but this is one I HAVE to write. The Verizon Hoffman Estates location is the very best of the best! The manager, Jesse, knows his stuff! He’s helped us; he’s helped my elderly parents. We’ve added lines, changed phones, ported over numbers, you name it. He explains everything clearly: options, the steps we need to follow, and what to expect. He’s patient, kind, and fun to work with! His crew is so helpful, too. (Shout-out to Jacky!) With as much as we rely on cell phones, it’s essential to have someone to trust. Jesse is that someone and his store is that place.”