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“We bought a new S25 Ultra phone from Josh Veto. Great customer service. Verizon make a mistake on my monthly bill. I took the paperwork back to Josh and he worked with Verizon to get it fixed. He cares about each customer and makes sure he gives them Great customer service. thanks Josh. Paul J.”
“Excellent customer service! We were there yesterday to activate 2 iPhones with AT&T Prepaid plans and bumped into a lot of issues during the process (porting from T-Mobile). Doug was awesome! Really patient, guided me through everything and got it done. Thank you!! ⭐️⭐️⭐️⭐️⭐️”
“Very professional and extremely knowledgeable. Brought my phone in for a charge port fix and was in and out in less than 30 minutes. Talked me through the process”
“Came in to do a phone upgrade Freddy helped us out very well left us with no questions and we left extremely satisfied 11/10 customer service will definitely be visiting this location for any other needs!”
10AM - 8PM
557 N McLean Blvd, Elgin
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“Mohammed replaced the face plate on my android in 20 mins and charged me a great price. He pointed out the last repair in Bartlett was done poorly when the speaker was replaced. Highly recommend Mohammed.”
“Jose is amazingHe provided excellent customer serviceHe is very knowledgeable about Boost Mobile products and plansI will be back to this store because of the excellent service Jose provided”
“Nellie was the greatest helped and answered all of my questions. Thanks Nellie it was a pleasure. It took a little while to transfer everything but that was fine seeing that she was so beautiful I had to.Thanks again.”
“Alex was great! Speedy and very friendly! He made sure we were fully happy before we left! He even helped my son with the screen protector! ?? Couldn't be happier with my last two in store experiences at this location!”
“Nick was very nice and friendly he was very helpful and provided great customer. The store closed at 7 and he stayed more than that just so we could be helped with.”
“I went here this past Saturday and I cannot express my gratitude for both of the employees working that day. I was in a tough spot and the staff working were super helpful as I couldn’t figure out how to activate my new number. I was given both of their names but I lost the paper I wrote them down on. It was a female (very knowledgeable, friendly and eager to execute) and a male who followed her direction and guidance on how to solve my problem. I thank you both for your kindness! - Brittany”
“Been here a few times for various upgrades and such. Everyone I have dealt with here has been great. Going above and beyond to provide great customer service. Very honest and forthright with everything. I will continue to go back to this store.”
“My wife and I went here and Marco was just exceptional all the way around ,best customer service by far,He hD the best deal and had us out the door painlessly,ty again Woodstock boost mobile and Marco we thank you .”
“Service was awesome. Was at another cricket store in Elgin. Not helpful. Pedro Martinez assistant manager was so helpful. He needs a raise. That's the kind of service that makes a business successful.”
“Sarah and Danny both helped my grandma with her new phone in Elgin. What I thought would be a nightmare (I was calling from seattle) ended up being a great service. Sarah took extra time to teach my grandma how to use her phone and I am so thankful for them freal.”
“Our customer service representative was super nice, helpful. Looking out for us and our best options. We bought an iPhone. Clean store, all staff were friendly and ready to help everyone that came in.”
“Gloria in the Crystal lake store is the best tech person I have ever worked with at cricket. She was able to resolve my issues in a very short period of time. She is also very kind and patient because I am old and not Hi-Tech on my own. Thank you for having such a wonderful person in one of your stores!”
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“I recently had an issue with my phone that for the life of me I couldn't figure out. I spoke to Ismael about it over the phone and he immediately offered to help me over the phone or in person if I chose to come into the store. I went in and the problem was resolved within 5 minutes! This made such an impression on me that I had to take time out to write a review because most business employees would only help you if you're coming in to buy something or if they thought they could sell you something. Way to go AT&T of Huntley!! A special thank you to Ismael for your professionalism, kindness and consideration! Once I'm in the market to shop again this will be the store to get my business.
SW”