O'Reilly Auto Parts receives mixed reviews from customers. Some praise the helpfulness of staff members like Logan and Josh, who assisted with urgent repairs during a road trip. However, others express dissatisfaction with customer service, citing condescending attitudes and disrespectful treatment, particularly towards women and veterans. While the store is noted for having a good selection of auto parts and quick ordering options, the reliability of the parts can be inconsistent, with some customers reporting issues with incorrect items. Overall, the experience at O'Reilly Auto Parts can vary significantly based on the staff present and the specific situation.
They sure saved my butt I forgot to put the radiator cap back on when I left the yard doing my pre trip and that was the only place in town that had what I needed to fix it so I didn't lose my job
August 2025
5 stars for worst customer service. Condescending attitude towards women and disrespect for Purple Heart disabled Vietnam Army Veteran.
December 2023
Friendly staff at least have basic automotive and product knowledge, unlike many parts stores.
