Extra Space Storage on Mall Loop Dr in Joliet offers a large selection of storage units, including climate controlled and drive-up options with vehicle access. The facility features exceptional security with electronic gate access, alarmed units, and a manager living on site. Conveniences include all-hours access, wide drive aisles, golf carts, freeway access, and helpful staff. Customers report a very professional and accommodating experience with reasonable pricing. Staff are noted for their good customer service, patience, and thorough answers to questions, making the process easy and hassle-free. The location is described as good and the units as a good size. The process for changing units is reported as easy, with staff showing different units and explaining pricing. The business is known for its professionalism, cleanliness, and commitment to exceptional customer service. Many customers recommend this storage place.
