Midland States Bank in Joliet, IL, is known for its friendly and personalized customer service. The branch staff are appreciated for their kindness, professionalism, and willingness to help. Customers often mention how staff members like Aracely and Llanely make banking experiences smooth and welcoming, especially for those new to banking or with specific needs. The staff build strong relationships with clients, creating a warm environment that feels more personal than typical banking experiences. Several reviews highlight staff members going above and beyond to assist customers, with one customer praising an employee for prompt, courteous, and patient service. Overall, the bank provides a range of financial services, including personal checking and savings accounts, mortgages, and business banking solutions. The community-oriented atmosphere and dedicated staff make Midland States Bank a trusted and positive place for banking needs, with customers expressing gratitude and well-wishes for the team’s continued success.
This is a really nice community bank. Employees and management are very nice and helpful. Sometimes this branch gets real busy but it’s not too bad. Overall experience is nice at this bank.
March 2025
Aracely! Absolutely love her. She made the process so smooth for my cousin who is new to banking. Would recommend going in to speak with her to open a new acct.
January 2024
Llanely and Araceli are the best! They have helped me so much in 2023, and I want to wish them the best 2024 ever. Their kindness, strong customer service and professionalism is of the highest standard. Always a pleasure, wishing you and the team continued success. Kind Regards, Nancy
