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“Went into woodforest today and got helped right away wasn’t no wait they very patient and straight to what you there for went in looking for help and gotten the help I was looking for employers are very welcoming”
“I just spoke to Johari I was unable to get into my account. She was very patient, helpful and kind!!!! She deserves a pay raise, bonus and shout out!!!! Thank you so much Johari!!! You are awesome?”
“I recently moved to this area and has been to this branch twice and the service that I received was exceptional. Everyone was professional, friendly, and went above and beyond to assist me.”
“This is a phenomenal institution. I have been going here for just over 4 years and am very satisfied. Sometimes I see a familiar face here or someone new who I haven't seen before and I always have confidence and trust that whoever it is will help me out with any service that I need at this Joliet branch.”
“I've been banking with First American for a long time. Never had an issue, do most of my banking on-line. Reason being the locations are far from my home. Maybe in the future more locations will become available closer to my home.
Thank you.”
“Roxanna was so helpful today to our business! She was professional and thoughtful all in one.
We appreciate your time and effort, Scott and Denise Schroeck”
“Truly home town personalized service here! I opened an estate account, and was missing some information. Joy and team were so patient, helpful and efficient. Really appreciated!”
“I had a great experience at Busey Bank thanks to one of their bankers, a young guy with curly hair named Logan who went above and beyond to help me. He was patient, knowledgeable, and made everything easy to understand. It’s rare to meet someone that professional and genuinely friendly at the same time. Definitely appreciate the excellent service.”
“Friendly service and always willing to help. I have been with them for 3 years and could not be happier with the level of service they provide. Jack has done great job!”
“This is a really nice community bank. Employees and management are very nice and helpful. Sometimes this branch gets real busy but it’s not too bad. Overall experience is nice at this bank.”
“Personable, friendly staff that will remember you! I enjoy the close-knit community the business brings in. Banking small helps you pay more attention to your finances and gets you back on track with your personal finance goals. Can't beat the auto loan rates, either!”
“Updated to 4 stars - Zelle is back and although it's different (must use through NuMark account vs Zelle app), I'm happy to have it again. The ATM has been open more lately, still has some days with the familiar cone out but hopefully will be less often. Other than that, we love NuMark and want to stay!
(Original Review - 2 stars): I love NuMark and have been a member since before they took over Members Equity but I'm really wondering if I am going to be forced to find a new bank. I don't want to but Zelle has been gone since March and the ATM at the Joliet branch has been down for way too long. They replaced it but it keeps having issues and is coned off all the time. In the past year, I've only been able to find it open ONCE to use and this is not an exaggeration. My husband and kids stopped trying but when it's your local branch, it's frustrating.”
“Went to Bank Financial on Larkin about an issue we were having with our account. Met with Mathew S.After reviewing everything, he was able to resolve our problem. He was courteous and professional in dealing with us. Great customer service thanks to Mathew!”
“This 5- star review is LITERALLY for relationship banker- Joy Tyda NOT the bank. I personally do not like dealing with old national bank I never did business with them but my loan was sold to them after they took over First Midwest Bank. Long story short I satisfied my car loan debt with ONB a few months earlier then the schedule last payment & my title was supposed to be sent to my home address. I waiter over 2 months and never received it. After talking to multiple reps, a manager & the IL Secretary of State & got nowhere I finally reached out to the branch directly where I first took out my car loan & had the pleasure of having Joy help me out with the situation. Problem was no one was able to get me a duplicate title or a copy of it not & the loan ONB’s loan department wasn’t giving me my title number either! It was getting ridiculous. However, Joy took charge right away & emailed who she had to, CC others that needed to be included in the emails to their loan department to make sure that this issue was going to get resolved sooner rather than later. After a couple weeks, I finally have what I need and received not only a copy of my title, but also my title number all thanks to Joy!! I would NEVER do business with ONB I dislike the way they handled everything and how good they were about taking my payments, but definitely not good at all about helping me handle the situation and if it wasn’t for Joy, I’m sure I’d still be waiting to hear back from them with more weird excuses. Thank you Joy Tyda for not only doing your job, but also going above and beyond to help someone out that is doing business with your guises bank, and that satisfied their end of the bargain! This is what exceptional customer satisfaction is which is RARE nowadays!”
“Great customer service at this Old National Bank branch and the wait at the line was not long at all. They have a drive through ATM outside in the parking lot area of the plaza.”
10AM - 2PM
1401 Rte 59, Joliet
Banks
“My son & I were patiently helped by Leslie. She took extra time to explain the process to open IRA CD & open an additionalcredit card. The Branch manager also passed by and offered additional insight on a few of my CD questions.
We accidentally dropped some documents in Walmart, they were returned to bank & Leslie called us and held them for us until we came back for them.
I will definitely continue to do my banking at US Bank.”
9AM - 2PM
2222 Essington Rd, Joliet
Banks
“We would like to thanks Mr. Quinton fisher at chase bank in Essington and Caton farm, we had issues with our accounts no one online and others branches were able to fix for us Mr. Quinton help us every step all the way ,he listening our problems and was able to fixed them ,very experience and very professional. First time in my 30 plus years doing business with chase finally I was very satisfied with the services
Thank you very much
Sincerely”
“(Translated by Google) It is an excellent bank. All the employees are very friendly and efficient. It is an easily accessible bank on any street you arrive.(Original)Es un excelente banco. Todos los empleados son muy amables y eficientes. Es un banco de fácil acceso por cualquier calle que llegues.”
“Ericka Hicks at the Chicago St. Branch in Joliet, IL is the BEST! She went the extra mile for me today and fixed a mix up that could of caused me a lot of problems. I am new to paying my car loan through the portal. I was confident that I had payed my normal payment 2 weeks ago and never had another thought about it. I have been getting a weird call that showed as BMO and a recording asking for me to call the branch because there was a issue. I assumed it was a scam and didn't think much of it. 3 days in a row of receiving this same automated call I decided to call a branch and double check if something was wrong or confirm my suspicion of a scam call. To my surprise I had a late payment and was being charged a late fee and the whole 9 yards? this made me frantic because I have fought so hard to not have any hits on my credit and was fearful that this was going to cause a derogatory mark and mess it all up. She asked for me to let her dig into all of it and she would hopefully figure out what went wrong. Stressed out all day at work I was not looking forward to dealing with this once I got off . She called me at 3pm and informed me she has everything taken care of and resolved the late fee as well and the past due payment issue. Apparently my payment was made all towards the principal and not the actual payment itself ??♀️ trying something new isn't always easy and in my case could of been really bad ? I am SO grateful that she took the time to help me instead of just having me call the 1800 number!
Ericka, you are a ROCKSTAR and I appreciate everything you did for me today!!! I can't thank you enough!!!!?”
Open 24 hours
3051 Voyager Ln, Joliet
Banks
“Best customer service I ever had! This is why I pick First midwest bank for my bank. If you ever want to feel welcome and have the best customer service make sure you see (Maggie Flores). She will take good care of you!
Thank You.”
9AM - 12PM
801 Essington Rd, Joliet
Banks
“Thank you Roscio for saving the day once again! She has always been a hard worker for YEARS! She has never once misled or failed me. She’s very quick with what she does as well. I needed a lien release and she got it in less than 1 hour and got back to me right away when the process usually takes a few business days! I can’t thank you enough! It’s always refreshing when you answer the phone! Very intelligent and informative all the way around! If you need the job done please request her! She needs a raise!”
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“I’ve received a good service to open a checking account from Maria Garcia! She’s very helpful and professional in helping me and explaining any details of what I needed today. I’m really happy with the assistance and support in Joliet Bank & Trust! Thank you Maria for your help 😊 100% recommend!”