Protown Properties is a rental company that has received mixed reviews from tenants. Many tenants praise the company for its friendly and professional staff, prompt maintenance, and good care of the properties. Several mention that the maintenance team, especially staff like Louis and Trey, respond quickly and efficiently when issues such as furnace problems or other repairs arise. Tenants appreciate that the staff respect their schedules and often work around their availability, especially those working from home. The properties are generally kept in good condition, with some noting that the apartments and houses are vintage or historic buildings, which they find charming despite some wear and tear, such as nail holes, scratches, and older floors. However, there are negative reviews as well. Some tenants report feeling unfairly treated or misled during the application process, with concerns about application fees and difficulties in viewing apartments. A few mention that the apartments are not always in the best condition and that maintenance of the units could be improved. Customer service experiences vary, with some tenants describing staff as rude or unhelpful, especially regarding lease signing and move-out procedures. One tenant expressed frustration over the company's refusal to accommodate online signing for lease termination, citing work commitments and long hours. Overall, while many tenants find Protown Properties helpful and responsive, others have encountered issues with communication and property conditions.
We have been with ProTown for a little over 3 years now and it's been great. Always very friendly, professional and willing to help in everything. Thank you so much ProTown for all the care you deliver to your tenants.
December 2025
Protown is a house rental company with excellent service and very friendly staff, and they keep the properties in very good condition.
October 2025
I am renting with protown properties and recently we had an issue with the furnace. They promptly sent Louis out who had everything working within minutes. Very professional and courteous. Shout out to Louis!
