-
June 2024 by Jeana Bain
I highly recommend buying a pool fromthe Great Escape Joliet. Gus helped us pick out our Tri-Vector Series pool in 2020 and we love it! Since we had never owned a pool before, we had a lot of questions and concerns. He has been so helpful and continues to be available and knowledgeable- even 4 years later. He really cares about his customers. All the staff, especially Mark has also helped us with maintenance questions. They made buying and maintaining a pool less stressful than I expected! Thank you Great Escape!
-
June 2024 by Eulojio Ortega
Exceptional customer service. Had a problem with a pool cover and they went above and beyond to make it right.
-
June 2024 by Michael Taylor
Our pool was old and needed to be replaced. I thought it was going to cost a fortune. My guy Gus made the whole process affordable and painless. He is a true pro and has gained my trust for life. Delivery came when promised, installation happened soon after and the kids are happy again. Thanks Gus for saving summer!
-
May 2024 by Danielle Liker
Excellent personalized service from Mark Phillips. Goes way above and beyond to ensure you are comfortable and confident in your new pool purchase. Thank you.. especially from someone who was a nervous wreck from prior horrible experiences with my old pool.
-
May 2024 by Scott Fox
Excellent help at the store. Gus is very helpful and professional.
-
May 2024 by Elliot P
Tony and the crew at the great escape are awesome. He set me up with exactly what I need ed and nothing I din’t. He even gave me his personal cell for pool questions. A&J Recreational does the pool installation and they’ve been doing it forever. They know what they’re doing. Just keep in mind there’s going to be some additional cost to haul away dirt and sink the pool further than the included few inches (if that’s something you want/need). My pool was dropped down about 30” and the extra cost for that and hauling away the dirt was around 3K. Overall great experience.
-
May 2024 by Brenda Harris
Great service. Gus goes above and beyond to help always. Staff is very nice.
-
May 2024 by Maria Arroyo
Thank you Gus Roros for my new pool. He was amazing, helpful, honest and patient. We got a great deal and the guys he recommend to install the pool were great! Love this place, the attention given whe one needs help and the great service.
-
May 2024 by Karen Kapsch
We finally took the plunge and ordered a 27’ pool. Gus at Great Escape made it so easy. He has helped us with all of our furniture, hottub and now the pool. He has been wonderful. When he isn’t there, his sales crew fills right in and is very helpful. I could easily spend every paycheck there! Ha! We have been very happy with the support and quality!
-
May 2024 by Anthony Lacey
Tony is a great guy and always helpful. You can not find a better place and more knowledgeable staff. Get your butts in here and let tony and his crew make your jacuzzi, spa, pool and backyard living so easy and eye popping your friends will envy you.
-
May 2024 by Samantha Lynn
I purchased a new patio set today & Vinny was absolutely amazing! The whole staff was very kind and helpful but not pushy. Vinny made my purchase extremely easy, even after I called back to modify my choices. He answered all of my questions & made sure that I got everything I needed - he even carried my new umbrella to my car! Thank you! I will be returning for all of my future outdoor needs.
-
May 2024 by Mark Zolp
Always a great place to get stuff
-
May 2024 by Tammy Gibbons
Bought a pool. The whole process has been fantastic with no problems. Delivery was great and installation was great. The pool looks wonderful and is good quality! Gus our salesman has been amazing, walked us through every step and helping us get installation.Highly recommended!!!
-
May 2024 by Chris Rockwood
Great service was helped right away. The had my motor in stock and they carried it to the front for me. After paying they carried it to my car. Awesome
-
April 2024 by Laura Giannini
The salesman Vinny was very helpful and gave me a great suggestion for my purchase that changed my decionninto a much better one! I made my purchase at your store although it was out of the way because your hours of operation were extended by an hour past your competitors! Thanks!!
