The Great Escape Joliet is a highly recommended business for those looking to purchase a new pool. Customers have praised the excellent personalized service provided by the staff, particularly Gus and Mark, who have been described as helpful, knowledgeable, and caring. The process of buying a pool from the Great Escape Joliet has been described as affordable, painless, and less stressful than expected, with the delivery and installation happening promptly. Customers who were nervous or had prior negative experiences with pools have expressed their confidence in the Great Escape Joliet team. The business is known for its commitment to ensuring customer satisfaction, even years after the initial purchase. Overall, the Great Escape Joliet has received overwhelmingly positive reviews, with customers highlighting the high-quality products, great deals, and exceptional customer service.
Working with Gus has been a great experience! He answered all my questions though out the entire process! Very knowledgeable and patient. I highly recommend The Great Escape Joliet! Go see Gus and his team!
June 2026
The Great Escape in Joliet IL . Very knowledgeable and friendly, always willing to help. And they sure did that today for me. thank you very much Mike for helping me with my pump switch. You were great made my day 👏👍👍 Thank you
June 2026
All of your outdoor needs in one spot. Staff was super helpful and there is a giant selection.
