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“I was expecting the delivery of my baby's urn today. The tracking information was stating that it was out for delivery but also was ready for pick up. I explained to the gentlemen what I was expecting and he asked for a few minutes. He immediately called back and said it was on a truck, but the driver was bringing it directly to me. I'm not sure who I spoke to, but my family and I are so grateful for your kindness and the importance put behind the delivery of something so special to our family!”
8:30AM - 5:30PM
833 Central Ave, Highland Park
Post Offices
“I had a postal money order for about $700 that could not be used for the purpose intended so I needed to have the money refunded. Lisa at the Highland Park Post Office is my hero. She took my phone number and called when they had enough cash on hand to make the refund. It took quite a few months because they rarely have that much cash but she faithfully kept my number. THANK YOU, LISA! Other post offices misinformed me. They told me I had to get the refund at a bank, which is not true. Lisa was right and went above and beyond the call of duty to help.”
“Most reviews are old. Service is good, workers do their job well and efficiently. Gets busy at times, and the office is small. So, plan trips accordingly if you’re low on time.”
“I love this post office! I don't live in Highwood but I go to this location as you get a small-town feel, the clerks are friendly, funny, helpful and efficient.”
“The customer service is #1 at this post office! I always can depend on my packages being delivered with care, and promptly. Any questions or concerns I have are always answered. Jazzy is my favorite clerk;).”
“Tichina was very helpful and very very very polite!!!when I came in on June 24 at 11:43am she helped me with all my questions and helped me get my package out on time ? great smile great service I give her five stars ⭐⭐⭐⭐⭐”
“Had a lost package for almost a week but in inquiry on Saturday night Monday morning got a call from North Chicago that they located it and would get it to me within 2 days and that’s exactly what they did”
“Over the years I have always received amazing help from this annex. The people I speak with are always patient and do their absolute best to help me out. Due to my own error, I put the wrong address on a package and Ebony has been tremendously helpful in locating the package. Ebony always picks up the phone and works tirelessly to make sure we all get our mail correctly. I am very grateful for all the hard work that Ebony and the entire team at this annex does!”
“The customer service is impeccable, knowledgeable and courteous. The negative reviews are posted by self-centered morons that don't understand how the post office works.”
“I understand that people can get a little crazy at the post office, but our experience getting passports was very smooth and seamless!
Our family of 4 got it all done in less than an hour and the young lady doing the paperwork and taking the pictures was very nice and helpful. Again everyone's experience will vary and at such a busy place, but can't complain!”
“In regards to my visit today everything went great! Keoshia and the other employee at the counter were very helpful in guiding us through sending a priority mail package and telling us where the materials we needed were. Made the process go by very quickly.”
“Called Dan with a clogged kitchen sink and he arrived within 2 hours. Had years of stringy vegetable residue that he promptly cleaned. Fairly priced and clean worksite afterwards”
“I was at this branch today to change my address and redirect all my mail to a new address. Very responsive employee. He helped, advised, explained everything, since this was my first time dealing with this, I was satisfied ??”
“I read through the reviews and I don’t understand how so many people are having problems with this post office. The girls are wonderful and I’ve never once seen them be even remotely rude. I’ve worked for the post office, most customers don’t understand certain rules that have to be followed. Doesn’t matter who it upsets. Although I do know that there use to be a girl named Janet and there’s this other one named Grisel who could learn to be kinder, but the other two clerks are so so sweet. If people are having problems i can only imagine it’d be one of those two. People need to stop giving this post office a bad name just because they didn’t like the answers they received.”
8:30AM - 6:30PM
255 N Buffalo Grove Rd, Buffalo Grove
Post Offices
“I was at the Buffalo Grove post office this morning to do various Postal Service activities. I was helped by a woman by the name of Shanice.
Shanice was wonderful. Very helpful. Explained in detail the steps in the process for the changes I made. Very articulate and professional.
I highly recommend Shanice for anyone who needs assistance with postal services.
Thank you Shanice!”
“I'm confused about the other reviews. Everytume I needed help I've always received what I needed.
I would like to send a shout out to Armen, who is always friendly, helpful and has a positive attitude.”
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“Easily the best post office I’ve been to in a while. I normally go between 8-10am and it’s always been quick. They are also pretty friendly. I’ve even gone during the holidays and it’s been an easy time.”