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“I was expecting the delivery of my baby's urn today. The tracking information was stating that it was out for delivery but also was ready for pick up. I explained to the gentlemen what I was expecting and he asked for a few minutes. He immediately called back and said it was on a truck, but the driver was bringing it directly to me. I'm not sure who I spoke to, but my family and I are so grateful for your kindness and the importance put behind the delivery of something so special to our family!”
“The customer service is #1 at this post office! I always can depend on my packages being delivered with care, and promptly. Any questions or concerns I have are always answered. Jazzy is my favorite clerk;).”
“I had a postal money order for about $700 that could not be used for the purpose intended so I needed to have the money refunded. Lisa at the Highland Park Post Office is my hero. She took my phone number and called when they had enough cash on hand to make the refund. It took quite a few months because they rarely have that much cash but she faithfully kept my number. THANK YOU, LISA! Other post offices misinformed me. They told me I had to get the refund at a bank, which is not true. Lisa was right and went above and beyond the call of duty to help.”
“I love this post office! I don't live in Highwood but I go to this location as you get a small-town feel, the clerks are friendly, funny, helpful and efficient.”
“Tichina was very helpful and very very very polite!!!when I came in on June 24 at 11:43am she helped me with all my questions and helped me get my package out on time ? great smile great service I give her five stars ⭐⭐⭐⭐⭐”
“Over the years I have always received amazing help from this annex. The people I speak with are always patient and do their absolute best to help me out. Due to my own error, I put the wrong address on a package and Ebony has been tremendously helpful in locating the package. Ebony always picks up the phone and works tirelessly to make sure we all get our mail correctly. I am very grateful for all the hard work that Ebony and the entire team at this annex does!”
“Most reviews are old. Service is good, workers do their job well and efficiently. Gets busy at times, and the office is small. So, plan trips accordingly if you’re low on time.”
“The customer service is impeccable, knowledgeable and courteous. The negative reviews are posted by self-centered morons that don't understand how the post office works.”
“Had a lost package for almost a week but in inquiry on Saturday night Monday morning got a call from North Chicago that they located it and would get it to me within 2 days and that’s exactly what they did”
“I understand that people can get a little crazy at the post office, but our experience getting passports was very smooth and seamless!
Our family of 4 got it all done in less than an hour and the young lady doing the paperwork and taking the pictures was very nice and helpful. Again everyone's experience will vary and at such a busy place, but can't complain!”
“The staff at this location is always very helpful and are procedurally focused. The are knowledgeable and efficient. The line always moves so the wait is not long.”
“Called Dan with a clogged kitchen sink and he arrived within 2 hours. Had years of stringy vegetable residue that he promptly cleaned. Fairly priced and clean worksite afterwards”
“Today my parents applied for their U.S. passports, and we are extremely satisfied with the experience. The staff was very kind, professional, and helpful. The whole process was quick and smooth.
The Vernon Hills USPS truly stands out compared to other locations. I have never experienced unfriendly service or any difficulties there.”
“It gets busy here like any USPS but I was very impressed with Pat. She was running the place solo and was swamped, but was super friendly and on top of her job on a whole different level. Super impressive, she should absolutely be in charge of that place.”
“1:50 Saturday afternoon Sent a package and the clerk was patient with me and very helpful. In and out, including buying a mailer, packing it and addressing it, in about 6 minutes. Other customers seemed happy too.”
“I had a great experience shipping a few packages with Kendra today. Some of my items had incorrect addresses, and instead of just handing them back to me (which has happened at other locations), Kendra immediately pulled up her phone to help me find the right information. She suggested the best shipping options and went above and beyond to ensure I was taken care of. I really appreciate finding people like her who prioritize a great customer experience. Highly recommended!”
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“I love this location even though I don't live in Lake Bluff. It's on the way to my workplace, which is very convenient for me. It's a small facility, bright, and it feels easy to get in and feel safe. Service personnel are friendly and knowledgeable; the process is fast, and waiting time is usually very short.”