{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“The lady working there was a great help and assisted us with everything we needed no complaints, the facility was clean and smelled good looking forward too keeping this unit for a while here”
“My car needed a repair and they did a phenominal job! Kayla and their technicians were nothing but exceptional in taking care of both me, with a loaner car, and my personal vehicle. Professional all the way. Thank you.”
“(Apologies in advance for any misspelled names)
I want to take a moment to recognize D’kwon and Sebail at the Waukegan U-Haul location for providing an exceptional level of customer service throughout my rental experience.
My reservation changed several times due to circumstances on my end, which could have easily made an already stressful situation much more difficult. Instead, D’kwon and Sebail met every change with patience, professionalism, flexibility, and genuine care. At every turn, they adjusted my reservation, helped me navigate what was needed, and remained focused on making sure my experience was as smooth and stress-free as possible.
What impressed me most was that I never felt like an inconvenience. Even as my needs changed, they continued to be accommodating and solution-oriented. They didn’t simply process a transaction—they paid attention, listened, adapted, and made sure I was taken care of. That level of service makes an enormous difference when a customer is managing the many moving pieces and unexpected changes that can come with a move.
D’kwon and Sebail truly went above and beyond the call of duty. Their commitment to customer care reflects extremely well on the Waukegan U-Haul location and on U-Haul as a company. Employees who consistently demonstrate this kind of patience, professionalism, and dedication deserve to be recognized by their leadership.
To anyone considering this location: you can feel confident knowing there are people here who genuinely care about getting things right for their customers.
And to D’kwon and Sebail: thank you. Your kindness, patience, flexibility, and professionalism did not go unnoticed or unappreciated. You turned what could have been a very stressful rental experience into an excellent one, and I am sincerely grateful for the care you provided.
Five stars without hesitation”
“Waukegan U-Haul on Lewis Ave is the place to use if you’re needing this service. They are the nicest people and understanding. I had to extend my 2 rentals without notice and they didn’t even bat an eye just so kind about it. Moves are stressful but the people (all of them) were just wonderful. Oh and the vehicles were clean”
“Me and my fiance came in for a quote and Dassan and an older man that was with him helped us with no problem. They were very professional and answered all my question and concerns I had. At the end our move was very simple especially moving from Illinois to tusla Oklahoma. Thank you for the ease.”
“My friend told me about this place.
Highly highly recommended, this is the easiest way to get your CDL. The
price is excellent! Equipment is easy to drive. Jesse and his team are the best!!!”
“The staff at Penske were such a pleasure to work with. They helped me schedule a truck to move across the country and were so accommodating when I needed a bigger truck. They even let me pick it up a day early at no additional cost. Everyone is very friendly and they offered me the best possible deal!”
“Special recognition should go to your employee Maria at the Libertyville Illinois location. She went above and beyond did an outstanding job accommodating everything I needed in the midst of a very sudden unexpected move out situation for me. It left a very strong positive impression on me. The storage facility also I rate very highly, cleaning well organized, and the cargo van rental was great, the Dodge was incredibly easy to drive and a tremendous value for single day local use. Please give Maria employee of the month!”
7AM - 7PM
200 Industrial Dr, Lincolnshire
Truck Rentals
“Big shout out to Robert. He didn’t have an auto transport and found a location for me that did. Josh was awesome he looked over my contract and charges and explained everything to me. Thanks again for all the help guys!”
“These guys are the greatest. They were exceptionally friendly and very helpful. The drop off process took longer that I wanted, because I didn't realize how in-depth it was. That was my fault, but U-Haul was terrific and this location is awesome.”
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
“Cathy and her team did an outstanding job for me. I moved out of one of my units and they could not have been more helpful. I have another unit and I know it is under great care.”