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“Rebecca was extraordinary helpful! She went above and beyond the call of duty! She had that protective Maternal mama bear instincts when helping me switch over from my previous insurance! It was very entertaining and fun to witness over the phone!”
“I had the most pleasant experience working with Cecilia for the past couple days.
We were in need of home owners and car insurance after moving from Cook to Lake, cutting it close to the expiration date from our previous carrier, who didn’t want to move with us.
Meeting with her in person at the office, she walked me through all the options and explained the entire process in detail. It was a lot and overwhelming but she managed to take all the anxiety I had developed away.
She got us covered for all cars and setup with the right options. She handled all communications with our mortgage company and got everything squared away.
She demonstrated such a high level of professionalism with attention to detail which I have never experienced before in my 50+ years on this earth.
Thank you so much for everything!!!”
“I called the office to explore the ways to modify the insurance policy to suit my current financial need. Rebecca was extremely patient and helpful, providing a lot of great suggestions. Thanks Rebecca!”
“I have been in contact with Jack Martin (State Farm) and his team since 1993 when I purchased my first Toyota Tercel car. They have provided both auto and home insurance for several cars, houses, and condos I have owned in Illinois and Wisconsin. I wouldn’t go anywhere else! They are extremely knowledgeable, competent, responsive, and courteous. Whether purchasing new insurance or filing a claim, the Jack Martin State Farm agency makes the process so easy and their follow-up is fantastic!”
“Jacob Nieves was such a big help! He really took the time to work with me and my wife on our policy and explained everything thoroughly. He was very kind and patient with us. I look forward to working with him!”
“Joe Bertram was very responsive to my immediate needs regarding car insurance and renter's insurance. Joe was positive and confident and that was what I needed when I bought a new car and changing insurance companies. Dawn Wegner contributed greatly by finding affordable insurance and she was very communicative and personable. I am so happy!”
“Had to get the lienholder information for my auto loan updated under my policy and also convince said lienholder that I had the appropriate insurance from Farmers so that they wouldn't charge me gobs of $$$ for separate insurance. Lacey took care of my update request and contacted the lienholder herself to provide proof of my insurance in less than 24 hours from my request - great customer service!”
“I recently switched my insurance to Dave and it has been so easy. Dave is very communicative and helpful with understanding my plan and gives great advice. I've already recommended him to family and friends and they've switched as well. Everyone agrees., working with Dave is great.”
“In short, Mary Ann has been the best insurance agent we ever had. Over years, we went through different insurance companies and various agents but she by far has been our favorite. She is very knowledgeable, professional, and willing to help. Along with her staff Deici, we can always find someone to talk to every time we had questions or ran into insurance issues. Mary Ann/Deici, many thanks to make our life easier :-)”
“We've had Paul as an agent for years, back to when he had an Allstate agency. We followed him to Farmers a couple years later due to his personal care for our insurance needs. You won't just be a number with Paul!!! Great agent!!!”
“Caleb, thank you for being knowledgeable, quick and accurate during our call. You kept your word, that is important to me. Looking forward to the future.
Best regards,
Raez”
“I wanted to leave this review because this office location has been nothing but super helpful to me. I especially l would like to speak highly of Caitlin Matic. Her customer service is superb, the best I have had in a long time. To me, I am a bugaboo, but she is an efficient and extremely kind with assisting me with my needs. I feel like her replies are done with a smile. Her email and text response time is quick. she makes dealing with insurance very pleasant. She makes dealing with State Farm the best! Great job Caitlin!!!”
“Hands down one of the best insurance companies in the area! The atmosphere is welcoming and stress-free, and the whole process is incredibly smooth. Getting an insurance policy from Alamo Insurance feels as easy as buying a candy bar. Highly recommend!”
“I highly recommend Jim Olive for anyone looking for a reliable, professional insurance agent. We recently had to navigate a complicated homeowner's claim. Jim's excellent help resulted in a favorable result. He is responsive, patient, and professional.”
“My recent experience with this office exceeded my expectations.Chantelle went above and beyond making sure that I had everything I needed and in a timely matter. I felt very comfortable in choosing this agency to take care of all my auto insurance needs.Definitely 5 stars for customer service!!”
“Best experience so far on insurance we had almost left All state due to lack of communication in Waukegan office no one answering called this office & asked to change we spoke to Megan let me tell you she’s absolutely incredible everyone going to this office go to her she absolutely knows he stuff thanks so much agin Megan I will definitely be sending my people to you ☺️”
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“I went through Allstate because my parents have them when I was getting my first new car. They did go through a different branch and have been happy with it. I picked them because of reviews and have not regretted it. They have the best and kindest customer service. Always helpful and prompt. If you call with a question they are great at giving you a breakdown in the way you’ll understand all the options including costs.”