“I had a prepaid package to drop off, and all went very well. I entered the store, and seeing 2 customers ahead of me, I thought I might be waiting for a few minutes. One employee was working back behind the others, but he stopped what he was doing, and came forward to help me. I think that I was in the store less than a minute, and I was out and on my way home quickly. Nice clean store and outstanding customer service!”
“We purchased two Salsbury heavy duty rural mailboxes to install on one large post. These are very high quality mailboxes, built to last. They are made from powder-coated aluminum and the door hinge is stainless steel, painted black, and they have a strong magnetic catch to keep the door firmly shut. There is also a nice big handle on the door making it easy to pop it open. And, made in the USA! We are very happy with this purchase.”
“I went in here for the first time because of the wonderful reviews … and to my surprise what pleasant personable owner and staff .. very helpful welcoming they have some sweet surprises in this quaint shop .. thank you !! so much for your warm welcome and help…. I will definitely be back !!! Praying for your pup !!! See Ya soon”
“My wife and I wanted to express our appreciation for this store and James for helping us out and printing our son’s birthday invitations with short notice. Thanks for the help man!”
“I’m not sure who manages this location or who is responsible for training the team, but one thing I can say with complete confidence:
I visited during what seemed to be peak hours—around 5:30 PM—when the place was very busy. Despite that, the line moved almost immediately, and the entire team operated with remarkable efficiency.
What stood out even more was the professionalism combined with a genuinely friendly and welcoming attitude—something that, unfortunately, is not always common these days.
My sincere congratulations to everyone working there, especially the young team members. You are doing an outstanding job.”
“This is a shoutout to Owen at the UPS store in Fox River Grove. He was two weeks on the job and running the place ALONE! We brought him five large boxes three of which he had to pack. He was handling incoming patrons, trying to finish our boxes and answering phones and questions. It was a super busy day and he handled the work and himself very well. Shame on management for not having two people in the store. One for additional help and one for your employees safety.”
“Always awesome, attentive and polite. It’s refreshing to engage with real cool people. (Not robots or disgruntled employees). Thank you Dominic and Demi for your great service.”
“Paul was very accommodating, fair, and responsive. We came to agreement very easily as to what would work best for me and my budget. The end result was a beautiful statement piece of a mailbox that I'm so very proud of to have standing tall in front of my home. Paul's team is absolutely amazing!”