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“The customer service was awesome, the agent taking my mail asked me a few questions and even called a friend to make sure I had all the items required for passport renewal in my envelope. She was full of positive energy too!!”
“Krystal is always very helpful. All of the staff members actually (I just don't know their names). If you need passport services go here. Also, wait times are not as long as other locations.”
“Last month I came by to receive my two packages and first off, why are the opening hours so inconvenient? But the lady behind the counter was nice enough and I did end up receiving my packages so it wasn't too bad.”
“everytime i go here The lady always attentive and friendly I'm from Illinois just border from Indiana But i prefer to go here than the 2min away from my house Because how the people work here better than the one i have close by.”
“Yesterday I had the opportunity to have my wedding there ceremony was outside and reception was inside. The staff did amazing I can’t express the thanks I have for them. The bartender was amazing”
8:30AM - 4:30PM
23 W 34th St, Steger
Post Offices
“Elizabeth was so amazing and helpful. After Crete Post Office turned us away- she was so willing to help us with our passport. She was so kind- and we will definitely use Steger Post Office more!”
1:15 - 5PM 9AM - 12PM
3813 Main St, East Chicago
Post Offices
“This is an updated review, from my previous 1-star, negative review. I am happy to say that the other individuals from both East Chicago locations, have now retired!! Now, we have new younger staff. Forgive me if that’s a horrible comparison, but then generation we will in today encourages proper communication. These new people carry on a conversation, they are friendly, and they are definitely there to help you; they are not upset or bitter (yet)! I hope these individuals continue being the familiar faces for the years to come, even if I don’t go to the post office that many times in a year. Thank you, upper management, for taking the time to see who was already working for you, and hopefully see this position as a promotion… customer service, is not easy!! Thanks again — PS, thank you for taking the extra time for finding the black envelope that my dad said was to be returned to sender! -FC”
“Had a passport appointment today for my son, Ashea helped us and she was amazing! Super friendly and explained the next steps for my son's passport. It was super quick and easier than I thought it would be. Thanks Ashea, keep up the great work!?”
“I went into the Calumet City Post office. The counter person Donald was very nice and helpful. He came to the counter and the line began to move. In and out. Kudos to Donald”
8:30AM - 4:30PM
19 W Main St, Glenwood
Post Offices
“I went to this post office and was greeted at the door by a man in a Batman costume. He was nice and gave me a half eaten sandwich. Delicious mustardy. I even found free gum on the underside of the counter! How Nice! I even found 13 cents and a Tootsie Role on the floor! Amazing!!!”
“I find the staff helpful. I love how they decorate for the holidays, even ones that I don't celebrate. Now I rarely have issues with the packages I mail out. There were some problems mailing out packages during the beginning and height of the pandemic, but no more delivery problems now. I trust this post office. Regarding the frequent uncleanliness, I spoke to the P.O. manager. They share a custodian with at least 1 other post office. So that is the reason that it often looks messy. I even offered to vacuum for them, but they didn't have a working vacuum cleaner. These are hard times for businesses, please remember, it takes a village.”
8:30AM - 5PM
515 Cass St, Crete
Post Offices
“We are so fortunate to have this Post Office staff in our community! Our carrier Sue is phenomenal. I think our dogs like her more than us. The deliveries are on time, and we often get a call to make sure a delivery that is time sensitive was made from the local Postmaster. If I could rate them higher than Google's five stars, I would.”
“I have been going here for 16 years and never had any issues at all.Sometimes when customers cant get their way they do become angry and leave bad comments.I know because I worked for a different Post Office for 38 years so I know how customers can be.keep up the good work HIGHLAND POST OFFICE!!!”
“I’ve been shipping so many packages from back to college shopping, since I was not able to send them directly to my college, and the staff here has been so helpful and accommodating! Prices are also very reasonable.”
“I had package delivered to my neighbor house (my original mail Lady was training someone new) they swore me up and down they didn’t have it my mail carrier pulled right up pointed the person out who she gave it to and got my package back every item I love her for that……….”
“Nice little low visibility US post office at the north end of strip mall off Ridge Road near Calumet Avenue. Has all the usual offerings you would expect, and it was a nice clean facility. When we dropped in there were two operators working the counter, and they were efficient and very friendly.I had made a passport appt. - which the system did not show, but they processed me anyway. Some reluctance to accept my military ID (which post office main web site says they accept). Many post office locations get bad reviews, but this one was very nice.”
“I have only been here one time. My visit was simply to purchase stamps. The lady behind the counter could not have been nicer. I really like how the building looks too. The outside is quasi-futuristic and is an architectural wonder to me.”
“Cindy is awesome. Customer service is top notch, clean building, passport service was quick and easy. Make an appointment online, have your documents ready and go right in. Took about 15 minutes total, with them providing me with the picture as well. Picture cost is same as walgreens; just take it here. Good job!!”
8:30AM - 5PM
14212 Cottage Grove Ave, Dolton
Post Offices
“EVERYTIME I frequent this place, I'm treated with such high levels of respect, & they helped me set up my p.o. box. In thankful. The lady whose picture is shown here is ALWAYS pleasant, & helpful. Even the men are courteous, & complimentary. I'm thankful that we all have a postoffice near us. The place is neat, & have an array of shipping boxes, & gift cards. Thank u all, & keep up the good work.”
“TY to London our thoughtful Mail Woman?She rescued Fantastico when He went for a joy run.I was not able to retrieve him myself since I had a broken ankle at the time.”
“I had a situation and Donta sent me off. I went to another post office and they told me to go back to Harvey. Raven was a gem and I appreciate her going to the extra effort. I had to come back and edit this review. Because I received a follow up call from the post office and they made sure that I issue was resolved. If I remember the rep. who me was named Darryl. He was professional.”
“I’m very pleased with this location and highly recommend visiting. My experience today was with Kiera and Deante. Both very pleasant and professional. Very welcoming and clean location. The postal reps answered all my questions and made my transaction a smooth one. Would visit again. I was a little Leary about some of the complaints but being in there today showed me it’s a lot of mad unsatisfied people in the world. They go into these establishments with that energy and not knowing it can be reciprocated at any time. Be mindful people.
I even took time and did the survey after my visit to ensure a decent rating”
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“My business depends on a post office that works as one should, and this is the best post office I have experienced. They don't have a self-help kiosk or a big bin for packages, but they quickly scan in prepaid packages that you place on the counter. More importantly, they have some of the best customer service in Lansing. Bob is always helpful and Roscoe is a day-brightener!”