The UPS Store #3974 in Lemont is a reliable and friendly place that offers a variety of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Located at 127th & State Street next to Jewel Foods, it is locally owned and operated, dedicated to helping customers with their needs. Customers consistently praise the staff for their exceptional customer service, noting that employees like Jordan and Toby go above and beyond to ensure a positive experience. Jordan, in particular, is highlighted for her expert care in packing and handling packages, even personally ensuring that valuable or oversized items are shipped safely. Customers trust her to handle their most important packages with care and professionalism, describing her as attentive, friendly, and dedicated. The store maintains a clean and organized environment, reflecting the professionalism of its staff. Visitors appreciate the welcoming atmosphere and the willingness of employees to provide insights, recommendations, and detailed attention to each task. The staff's friendliness and efficiency make the store stand out, with many customers feeling valued and cared for during their visits. Despite some negative reviews, the majority of customers emphasize prompt, courteous service and express confidence in the store's reliability and expertise. Overall, The UPS Store in Lemont is known for its high level of customer satisfaction, expert service, and a team of dedicated employees committed to making shipping and other services as smooth and secure as possible.
Notary and other staff who witnessed my documents were polite and helpful. Will sure return again.
June 2024
I went to this store today to have several items return shipped. I screwed up on my end in not having the correct bar codes. Abby was super helpful in getting my mistakes corrected. Thank you Abby for your patience :)
February 2024
Emma was an amazing help, she provided the best customer service. Would not have been able to return my oversized item without all of her help.
