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“Great service and great rates, Blake M and Justin R were tremendous, Professional, courteous and very efficient. Always there when needed. Its rare in todays world.”
“My wife and I have been customers of this bank for several years and we have always had a positive experience every time we have dealt with Jonathan and all of the employees they have. Any time there has been an issue with anything in our account it has been handled with no problems. I would recommend them to anyone who is looking for a good bank. Their customer service is the best.”
“I have been with FM for 23 years, approximately. I have had great service, with an occasional glitch here and there. Fortunately all resolved quickly and professionally. Its true that it has taken some time for it to modernize some of the services, it's also true some are more complicated than others especially for seniors. I have always been impressed and proud that our bank employees have maintained a professional look, thru the years, even as the general public's look has had an overall degrading. This week, after an extended absence, I was very disappointed to see, several employees in jeans,and over all not a very professional look. I remember always seeing men in nice shirts and a tie, ladies in a dress of dress pants.Believe it or not it makes a difference in the overall impression of the bank.The employees do their jobs, and well. Very curtious and polite. No complaints in that area. It just doesn't reflect a professional appearance.ThanksSyma Cervone”
8:30AM - 4:30PM
1415 18th St, Charleston
Banks
“They've been fantastic for everything from helping me start a business to buying a home. Absolutely no way I'd ever even remotely consider going anywhere else. These guys are like family!”
“I've usually had an excellent experience with First Mid. It's hard to get someone on the phone a lot of times, but that's about it.Fraud resolution is usually great.”
9AM - 4:30PM
1720 7th St, Charleston
Banks
“It was a good day, due to technical problem the card was not working but I like to thank the font desk service people it was very helpful hope too meet people like you in the future thank you ma'am.”
“This bank is in a VERY good location. I've gotten great use out of being located near places many people have to go. It has excellent customer service as well!”
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“I brought my daughter here when she opened her 1st account at 17. She has always had a good experience and had banked here for about 8 years now. We have also gone in just to ask questions a few times and they always took the time to patiently answer any questions we had.I was banking at a different place & wasn't happy with a few things and thought why am I here? So I went in recently to open an account & was helped by the nicest young lady. I was surprised by how quick & easy it was. Not only was I in & out quickly shortly afterwards I received a hand written "Thank you" card in the mail, hand written! To me that was the icing on the cake, I highly recommend banking here with people who treat you like they would want to be treated. To me great customer service makes the difference between an "ok" or a great place to bank. Thank you, Prairie State Bank & Trust for being so nice and kind.”