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“I had an impossible bolt to find. I went through every option I thought I had until Jesus Rivas came to the rescue. He didn't give up and found me the bolts I needed. Thanks Jesus.”
“I have been your customer for several years and while I gave you five stars my first year shopping there, I have to endorse your staff again!
Yesterday, I accidentally Zelled $500 to your employee Jose Hernandez. I was trying to pay one of my trades because I work as an interior designer; it did not occur to me that I had paid the Jose from your store.
Jose called me, identified himself, and took initiative to address the confusion; he could have easily pretended he did not know who I am and just kept the money. Yet he paid me back within a few hours. This is an example of honesty and decency that I feel I cannot count on very often and I want him to be commended for it.
While most of the people at your store are always courteous, Jose is one of the only ones who goes out of his way to greet me and be helpful. Here is the significance: he is helpful, not just courteous. Please keep him on staff and pay him handsomely for his services because I truly believe he makes Ace The Place to Shop in Highland Park.
Please pass this information along to your owner, Kyle Sheehan. I appreciate your services and I look forward to many many more years of working with you!”
“Ace is the place! Has what you need and higher quality of items, for your repairs.
Propane tanks filled and sold here. Great selection of garden products and needs.
Screen and window repair.
Has large selection of lawn, yard, power equipment.”
“Wasn’t a believer until I bought a 13 dollar belt sander years ago and hoped it would last me a project or two. I think I may have to donate it if I ever want to be in need of buying another one.
The staff here is one of the best locations I’ve been too. I prefer it over Hanover park and Cary, the staff always makes sure your getting the best deal possible and is super friendly with answers. Probably the best place I’ve been to if you ever need a random tool to make that next project easier. Also they have a lot of tools that may normally only be available at a premium price point and the DIY’re the solution they provide is great.
Their products and easy customer service make me reminisce about the good old days of well built, inexpensive tools, that carried a lifetime or long term warranty.
I just bought an oscillating spindle/belt sander that is 99% the same guts as a Rigid for 4-5x the price. Never thought I’d own a luxury sanding item like that for the shop but I got that and a cart full of tools for less than the cost of one at the big orange store.
Oh also people like to harp on the “imported quality” where do you think everyone else comes from? You’re paying for a brand, up until recently the Hercules lineup of tools actually had Samsung sourced battery cells being utilized. I don’t think most people at this stage of the game think Samsung doesn’t know what they are doing when it comes to electronics.”
“I have to say this is hands down the best best Landscaping Equipment Dealer I've ever delt with in the 23 years I've down Commercial and Residential Landscaping...Danny Anderson has helped us out multiple times after my Echo addiction has lead me down a road of no return now that I've bought $6000 in Trimmers, Blowers, Multi-Tool Head and Attachments, Pole Saws and more to come!! My only supplier now for all my equipment needs is Arlington Power Equipment via Danny Anderson...”
“Went to this store looking for a LONG punch set. Mr. Barcenas Mr. Sandoval were very helpful and informative in guiding me to find this tool i needed. Even went into detail as to which correct size i needed. Very professional. Highly recommend this location”
“I forget about them because they're tucked back. Always drive by it but had to get spackling and a putty knife. So went there just like going to the old neighborhood hardware store. I missed that and I was able to get a pecan log?”
“This is one of the best Ace I have been to. The employees try to help to the best of their knowledge. Always friendly and even in a power outage, they are their to help everyone.”
“I absolutely LOVE going to this Ace Hardware!! I actually grew up going here as a child withmy parents and have been frequenting this establishment as an adult now also...
They always have awesome decorations for most holidays and the discounts afterwards are fantastic too!!
The staff is always very helpful, and most importantly, knowledgeable, about whatever products I am looking for...”
“I just want to share my experiences at H.F.T. at Gurnee by being greeted and treated like family so thank u Lori and Destiny and Jessica for my new saw that I'm enjoying so thank u.”
“Scott is an incredible guy. I came in with a cabinet drawer handle that was driving me up a wall. Scott took it to the service center and tapped it for me. He was professional and easy to work with, and people like Scott truly are keeping brick and mortar stores alive in today's world. Give that man a raise - it's harder than it has ever been to find good people and having an employee like Scott at your store is a blessing. So whatever manager or community engagement rep reads this - for real, give him a raise. Only a matter of time until somebody walks in and offers him more than he's getting paid now. Thanks Scott!”
“The staff at True Value in Lake Forest is very helpful and always willing to assist! Whether a light bulb for a microwave or a single screw of any kind, if they do not have it, they will order it. Though, they have a plentiful stock of most items I need.”
“Been coming here for years. Sometimes everyday for a week. Staff has always been great at w answering questions. Cant beat the prices or warranties, and the quality of the products is higher than you would expect. Sammy helped me out at the register the other day and he was very good at making sure we knew about the current and upcoming deals, as well as the free gifts they sometimes give out to Inside Club Members. Really happy to have one close to home. Will be coming here probably for the rest of my life.”
“I was sorry to see Casper's leave but happy so far with ACE.
Friendly workers and generally have the items you need for your home projects.
Always happy to shop at smaller, home. town styled businesses.
Please give this hardware store a chance before H.D.”
“We’ve rented both a boom lifts and a scissor lifts from Mutual Rentals top notch service every time. Scheduling was quick, the equipment was in great shape, and their delivery rates are some of the cheapest around. Super easy to work with. We’ll definitely be back!”
“Employees are very nice and helpful when you need them.
This place is a toy store for anyone who works with their hands, whether it be professionally, DIY, or as a hobby..”
6AM - 8PM
670 S Rand Rd, Lake Zurich
Hardware Stores
“Tom at the Lake Zurich Rental center really helped me out. I was planning on renting a sewer rodding machine because my shower was backing up. After listening to my issue tom suggested the issue was in my septic field. Turns out I took the cover off and the tank was totally full. Tom chose to help me solve my problem over the phone instead of just trying to rent me a piece of equipment. I will think of this rental department whenever I need another tool to rent. Thanks again TOM!”
“I’d like to express my deepest gratitude to the young man Sean in the lawn equipment area. Not only did he answer all of our questions in our time of need during a power outage but he helped myself and my wife load up other items we would’ve forgotten. BIG Kudos to this gentleman!”
“Had to duck in to buy a couple feet of wire for a light switch install. The store was staffed very lightly but the cashier was able to flag down the manager on duty. The manager tracked down the right wire, cut it to length, and peppered in some DIY knowledge along the way. Even though the wire only cost a couple bucks, he never rushed me.
Glad to have this store in the area for quick trips. Staff are friendly and professional. Certainly beats the longer trip to the big box home improvement store.”
“Awesome service. The lady at the online pickup area was so helpful and friendly. I wish I remembered her name to give her recognition in this comment—five stars on selection, value, and service.”
“The customer service Rep Lata Rao was extremely helpful and ordering was easy. I’m very pleased with my product. Will definitely order again. I had a great experience with Koffler. We order furniture corner gaurds and requested custom cut....All done very well.”
6AM - 10PM
6401 Grand Ave, Gurnee
Hardware Stores
“Menards is probably as good as home Depot and Lowe's. I like going to Menards cuz I'll still pricing is pretty nice. They have great customer service floor help.”
“Had an emergency and tried calling three times. The gentleman called me back and was willing to get the part I needed even though the store was closed. I couldn’t be more thankful to him for his kindness and helping me when I needed it most. I am beyond grateful for him going above and beyond to help me.”
“Staff are nice, place is easy to navigate and well stocked
Usually decent sales
Good parking lot, good sales people and I always have gotten what I needed and sometimes even more
Don’t sleep on the food sales here too…”
“Always had great service at this location from paint, appliance, PRO desk, including the wide varities of product and knowledage sales people - this location is GREAT!!!”
“Had an emergency, needed caulk for a window job. The next day they had a truck coming from their other location with the caulk we needed. Very nice people, looking forward to more orders with them.”
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“The 3 gentlemen in the service area are great to work with. I regret that I cannot recall their names because each of them was a pleasure to work with... Professional, friendly and had great personalities. They really enjoyed what they do.”