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“I had an impossible bolt to find. I went through every option I thought I had until Jesus Rivas came to the rescue. He didn't give up and found me the bolts I needed. Thanks Jesus.”
“Ace is the place! Has what you need and higher quality of items, for your repairs.
Propane tanks filled and sold here. Great selection of garden products and needs.
Screen and window repair.
Has large selection of lawn, yard, power equipment.”
“Wasn’t a believer until I bought a 13 dollar belt sander years ago and hoped it would last me a project or two. I think I may have to donate it if I ever want to be in need of buying another one.
The staff here is one of the best locations I’ve been too. I prefer it over Hanover park and Cary, the staff always makes sure your getting the best deal possible and is super friendly with answers. Probably the best place I’ve been to if you ever need a random tool to make that next project easier. Also they have a lot of tools that may normally only be available at a premium price point and the DIY’re the solution they provide is great.
Their products and easy customer service make me reminisce about the good old days of well built, inexpensive tools, that carried a lifetime or long term warranty.
I just bought an oscillating spindle/belt sander that is 99% the same guts as a Rigid for 4-5x the price. Never thought I’d own a luxury sanding item like that for the shop but I got that and a cart full of tools for less than the cost of one at the big orange store.
Oh also people like to harp on the “imported quality” where do you think everyone else comes from? You’re paying for a brand, up until recently the Hercules lineup of tools actually had Samsung sourced battery cells being utilized. I don’t think most people at this stage of the game think Samsung doesn’t know what they are doing when it comes to electronics.”
“Always a great experience. The staff will always help out with advice and assist with everything. Overall if I am looking for something specific, will go there every time vs Big Box hardware stores”
“I love coming here! Every time I walk in, there is always someone willing to help recommend and find exactly what I need. It is so much nicer to shop at a local store like this than to wander around a massive big-box retailer. The customer service makes all the difference!”
“Went to this store looking for a LONG punch set. Mr. Barcenas Mr. Sandoval were very helpful and informative in guiding me to find this tool i needed. Even went into detail as to which correct size i needed. Very professional. Highly recommend this location”
“Ace Hardware consistently delivers a great experience every time I visit. The staff are incredibly friendly, knowledgeable, and always willing to help you find exactly what you need or offer advice on a project. The store is well organized, making it easy to locate tools, hardware, and home improvement supplies without any hassle.
What really sets Ace Hardware apart is the personal service—you’re not just another customer walking through a big-box store. The team genuinely cares about helping you get the right product and making sure your project goes smoothly. Whether it’s a quick fix or a larger DIY job, Ace Hardware has the quality products and helpful guidance to get it done.
Highly recommend this store to anyone looking for reliable products and outstanding customer service!”
“This is one of the best Ace I have been to. The employees try to help to the best of their knowledge. Always friendly and even in a power outage, they are their to help everyone.”
“We have purchased our hardware needs from Lake Forest Ace Hardware since we moved here years ago.
One of our purchases was a large Weber grill.
Late last week we had a storm in the area and our beautiful grill was picked up by a micro burst and tossed across the patio.
We called the hardware owner Chris and he personally came over and placed everything inside it that was all tossed into a mess back in perfect order and made sure it was working perfectly.
WHO DOES THAT !!!……..YOU CAN DEPEND ON THEM !!
THANKS CHRIS”
“I absolutely LOVE going to this Ace Hardware!! I actually grew up going here as a child withmy parents and have been frequenting this establishment as an adult now also...
They always have awesome decorations for most holidays and the discounts afterwards are fantastic too!!
The staff is always very helpful, and most importantly, knowledgeable, about whatever products I am looking for...”
“Been coming here for years. Sometimes everyday for a week. Staff has always been great at w answering questions. Cant beat the prices or warranties, and the quality of the products is higher than you would expect. Sammy helped me out at the register the other day and he was very good at making sure we knew about the current and upcoming deals, as well as the free gifts they sometimes give out to Inside Club Members. Really happy to have one close to home. Will be coming here probably for the rest of my life.”
“I just want to share my experiences at H.F.T. at Gurnee by being greeted and treated like family so thank u Lori and Destiny and Jessica for my new saw that I'm enjoying so thank u.”
“Scott is an incredible guy. I came in with a cabinet drawer handle that was driving me up a wall. Scott took it to the service center and tapped it for me. He was professional and easy to work with, and people like Scott truly are keeping brick and mortar stores alive in today's world. Give that man a raise - it's harder than it has ever been to find good people and having an employee like Scott at your store is a blessing. So whatever manager or community engagement rep reads this - for real, give him a raise. Only a matter of time until somebody walks in and offers him more than he's getting paid now. Thanks Scott!”
“Tom at the Lake Zurich Rental center really helped me out. I was planning on renting a sewer rodding machine because my shower was backing up. After listening to my issue tom suggested the issue was in my septic field. Turns out I took the cover off and the tank was totally full. Tom chose to help me solve my problem over the phone instead of just trying to rent me a piece of equipment. I will think of this rental department whenever I need another tool to rent. Thanks again TOM!”
“How do I give this place 6 stars? Very attentive, kind and knowledgeable staff. There has yet to be a single time that I walk into this store and some doesn’t stop me, ask if I need help and point me to exactly what I was looking for. This is what a hardware store shopping experience should be like. Thank you to the amazing staff at Ace. Next time I have to remember to get staff names to add kudos directly to the review.”
7:30AM - 4PM
20175 N Rand Rd, Palatine
Hardware Stores
“Paul in online sales went above and beyond to expedite my order. While I certainly appreciate the convenience of online sales, it is extremely satisfying to talk to a real compassionate human being like Paul. I received my part in less than 24 hours thanks to his special attention! Thank you Paul & Arlington Power Equipment!”
“They were quickly to remove the old carpeting they vacuumed and cleaned up then they proceeded to install the new car padding and carpeting and in a matter of hours I had a new beautiful new flooring”
“Employees are very nice and helpful when you need them.
This place is a toy store for anyone who works with their hands, whether it be professionally, DIY, or as a hobby..”
“The customer service Rep Lata Rao was extremely helpful and ordering was easy. I’m very pleased with my product. Will definitely order again. I had a great experience with Koffler. We order furniture corner gaurds and requested custom cut....All done very well.”
“We had HD install new carpet on the stairs down to our finished basement. We couldn’t be happier with every step of the process. Our salesman was very helpful in helping us make our selection. The time for our measurement and delivery/install were very reasonable and the two installers did a wonderful job - careful, clean and very friendly. We appreciated how they explained the difference between a waterfall installation and a Hollywood installation - something we had never heard of before, but opted for it and are glad we did. It all looks beautiful.”
“I had a fantastic experience at the Home Depot in Gurnee. The store was well-organized and had a wide variety of products available. The staff was incredibly helpful and knowledgeable, assisting me in finding exactly what I needed for my home improvement project. The checkout process was smooth and efficient. Even though I went into the self check out, the cashier was very helpful to scan all my items too! Overall, a great place to shop for all your home improvement needs.”
“Awesome service. The lady at the online pickup area was so helpful and friendly. I wish I remembered her name to give her recognition in this comment—five stars on selection, value, and service.”
“Recently purchased a Toro mower, was set for delivery. Cathy from the store reached out because of a setup problem on the mower in stock. She reordered and had the new mower in my garage 2 days later. Cathy was in contact from start to end. Great customer experience.”
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“The 3 gentlemen in the service area are great to work with. I regret that I cannot recall their names because each of them was a pleasure to work with... Professional, friendly and had great personalities. They really enjoyed what they do.”